Lucia Mabuto

I am confident in my ability to contribute to the department as I am self-motivated with excellent organizational skills and ability to multitask in a fast-paced environment. In addition to my experience and personal qualities, I have a solid educational foundation (Masters in Business Administration). I have extensive knowledge of Public Service Prescripts and Legislations; I possess the following skills: project management skills; stakeholder management skills; change management; service delivery innovation; problem solving and analysis, people management and empowerment; communication; conflict resolution and management; planning; decision making; presentation; leadership; research; numerical and analytical; organizing and interpersonal skills.

I have 18 years’ work experience in the health sector both in private (5 years) and public sector (13 years).

Laboratory and Blood Services Coordinator at Department of Health (2012-05 – Present)

• Operational Excellence: Oversee cost-effective management of Laboratory and Blood Services with special emphasis on developing cost-containment and other intervention strategies; Contribute to departments planning, budgeting and procurement processes as well as monitoring and evaluation; Development of departmental operational plans; Supporting the provincial internal National Core Standards audits; Drafting of Standard Operating Procedures.
• Data Collection and Analysis: Overseeing the collection, interpretation, Oversee the development and sustainability of regular reports requested, externally or internally, and the ad hoc extraction of data, ensuring the production of strategic information for decision-making.
• Reporting and Communication: Preparing and presenting regular reports on monitoring and evaluation findings, trends, and recommendations to senior management (HJH Clinical Governance, Provincial Laboratory & Blood Service Directorate Office, Laboratory & Blood Users Committee Meeting, Internal Departmental Reports, Quality Assurance Meetings), highlighting areas for improvement and strategic opportunities
• Stakeholder Management: Develop and maintain relationships with internal stakeholders to deliver services in accordance with the objectives of the organization; Interpret business/customer requirements and address customer queries and challenges to provide timeous solutions; Collaborating with internal (management, clinicians) and external stakeholders (SANBS, NHLS, patients) to identify key monitoring and evaluation requirements, ensuring their needs are met through the development and implementation of relevant measurement frameworks; Develop a detailed understanding of the information required by external and internal stakeholders to ensure the delivery of pertinent, accurate information to support healthcare policy decision.
• Learning and Growth: Coordinating educational training sessions/talks for clinicians (to ensure doctors have the skills and knowledge required to adapt to the change successfully). Service outsourced from NHLS Pathologists, SANBS Medical Officers & Hospital Liaison Officers).
• Providing Secretariat services for certain committees namely Provincial laboratory & Blood Services Task Team; Helen Joseph Standard Operating Procedure Committee and Laboratory & Blood Users Committee

Deputy Laboratory Manager at Lancet Laboratories (2009-12 – 2012-04)

• Review and verify results and interact with pathologists on technical matters.
• Provide all relevant data that may pertain to prevention, diagnosis, and treatment of diseases.
• Assist the Lab Manager to supervise and train staff in line with the delegated responsibilities and deputized requirements to ensure operational objectives were achieved; employees can achieve their performance objectives.
• Ensure the implementation of service levels and quality standards in accordance with standard operating procedures and service level agreement.
• Process routine bench work in the laboratory to ensure efficient processing of specimens.
• Perform administration tasks to ensure effective administration systems in the laboratory.
• Perform investigations into and resolution of customer complaints to ensure a positive image of the organization by clients and patients.
• Perform supervisory responsibilities including conflict management, encouraging team development through leadership, motivation, led by example.
• Provide technical support within the laboratory to ensure the efficient flow of specimens and timeous results of specimens.
• Perform Quality Control procedures in the laboratory to ensure best practices are upheld.

Junior Medical Technologist (Clinical Pathology) at National Health Laboratory Services (2006-06 – 2009-11)

• Process specimen, authorize results and phone out abnormal results.
• Liaise with relevant stakeholders.
• Information management system in compliance with relevant organizational policy.
• Calibrate and maintain equipment as per manufacturers' instructions.
• Run external quality control specimens to check whether the work done in the laboratory complies with the ISO standards and External Quality Assurance (EQA).

Master of Business Administration – Regent Business School (2015 – 2015)

Higher Certificate in Healthcare Services Management – Regent Business School (2022 – 2022)

Certificate in Advanced Project Management – Damelin College (2012 – 2012)

Certificate in Fundamentals of Project Management – Damelin College (2011 – 2011)

National Diploma in Biomedical Technology – University of Johannesburg (2007 – 2007)

Senior Certificate – Tarkastad High School (2001 – 2001)