Lucia Masango

A dedicated and versatile professional with experience across multiple industries including hospitality, retail and construction. Proven ability to adapt quickly to new roles. Work effectively under pressure, and deliver exceptional customer service. Seeking to leverage skills in a dynamic team environment while pursuing a career in engineering.

BARISTA at HARRIES PANCAKE (2024-12 – Present)

• Customer Service: Greet customers warmly, take their orders, and provide recommendations based on their preferences. Ensure a positive and friendly atmosphere.
• Coffee Preparation: Brew coffee and espresso drinks according to standardized recipes. This includes grinding beans, pulling espresso shots, and steaming milk.
• Beverage Customization: Prepare drinks to customer specifications, including modifications and substitutions for dietary restrictions and preferences

BAKER at HARRIES PANCAKE (2024-12 – Present)

Assisted with customer orders and contribute to a positive store atmosphere

• Ensuring quality and consistency in every product
• Maintained inventory levels of ingredients and supplies and reducing waste
• Worked efficiently to meet daily production targets while ensuring safety and cleanliness standard were met

SALES -AGENT AND RETAIL ASSOCIATION at PEP STORE – NELSPRUIT &LYDENBURG (2023-09 – 2023-12)

• Drove sales through exceptional customer service and product knowledge
• Managed stock and inventory, ensuring shelves were well- stocked and organized
• Engaged with customers to promote and sell products, enhancing overall sales performance
• Processed transactions and accurately and efficiently, contributing to store revenue

GENERAL WORKER at CONSTRUCTION COMPANY – LYDENBURG (2022-08 – 2022-11)

• Assisted with various tasks on construction site including material handling and site clean-up
• Work alongside the construction team to ensure projects were completed on time and within safety regulation
• Assisted in basic construction tasks, demonstrating a willingness to learn and contribute.

Grade 12 – SIYIFUNILE SECONDARY SCHOOL (2019)

National Senior Certificate – UMALUSI - Council for Quality Assurance in General and Further Education and Training South Africa (2019-12)

MECHANICAL ENGINEERING N2 in Engineering Studies - Mechanical Engineering – EHLANZENI TVET COLLEGE