Lucky Walter

Highly experienced Technical Officer with over 22 years in telecommunications, specializing in FTTH, wireless technology, and transmission equipment. Seeking a Telecommunication Technician/ Project Coordinator role to leverage my extensive background in installing, commissioning, and maintaining telecommunications infrastructure. Committed to ensuring top-tier project coordination, quality workmanship, and exceptional customer service.

Proven ability to manage complex projects, liaise with third-party partners and deliver results in fast-paced environments.

Technical Officer at Telkom SA (2001-01 – 2023-12)

Key Responsibilities

• Repaired, installed, and commissioned ADSL, ISDN wireless systems, and optic fiber.
• Semiskilled in transmission, microwave radio systems, optical technology, digital loop carrier, LAN, IP (VoIP), and Metro Ethernet.
• Tested, implemented, and troubleshot communication equipment.
• Interpreted, planned, and managed daily workload.
• Facilitated site surveys and inspections related to optic cables.
• Managed fiber patching and troubleshooting activities.
• Provided feedback and attended corporate escalations.
• Localized faults and commissioned broadband.
• Maintained analogue and MSAN ports.
• Monitored equipment/system performance.
• Provided assistance and support on request.

PSTN Provision Coordinator Switch Off at Babble Cloud Company (UK) (2023-01 – 2025-04)

Key Responsibilities

• Liaised with third-party partners and suppliers, ensuring all orders were validated and correct.
• Placed connectivity orders for broadband (SoGEA and FTTP) via partner vendor portals/email, monitoring through to completion.
• Placed hosted PhoneLine+ VoIP orders for single users, including number ports where required.
• Continuously updated customers (primarily by email) and managed their expectations.
• Monitored order workflow and escalated issues where required.
• Managed multiple orders in an organized and efficient manner in a fast-paced environment.
• Updated internal systems (Salesforce and Affinity CRMs) with full notes on each stage of the provisioning cycle.
• Ensured effective and timely communication to customers and maintained awareness and satisfaction.
• Periodically checked shared Outlook inbox for customer responses and actioned accordingly.

National N Diploma in Electrical Engineering

Advance Diploma in Management

Grade 12