Luella Robinson

Luella is a highly personable and versatile administration and client service professional with extensive experience spanning hospitality, events management, executive support, guest relations, and animal care. She holds Diplomas in Business Management and Hotel Management & Public Relations and has built a career centered around delivering exceptional customer experiences, coordinating operations, and managing administrative functions in fast-paced environments. Her background includes direct veterinary practice exposure as a Veterinary Assistant, alongside decades of hands-on equine experience, providing her with a strong understanding of animal care and client communication.

Luella is highly organized, detail-oriented, and proficient in administration, appointment coordination, Sage Accounting, invoicing, and stakeholder management. She combines a warm, professional approach with excellent communication skills, making her well suited to client-facing roles where exceptional service and operational efficiency are essential.

Events and Guest House Manager - ???

(2025-05 - 2026-06)

Freelance Florist - Fleur le Cordeur

(2024-09 - 2025-05)

Functions and Events Manager - Bacco Wine Estate

(2023-06 - 2024-08)

• Welcoming guests, doing cellar tours, wine tastings, capturing all invoices for the restaurant, stock taking, ensuring we had enough stock on hand.
• Doing flowers for the restaurant. Organizing overseas shipments. Ensuring that every guest was exceptionally taken care of.
• Assisting with functions and allocating seating arrangements and organize the duty roster.

PA to 3 Directors - LO-CAL (PTY)Ltd Beverage Company

(2022-08 - 2023-05)

• Invoicing clients using Sage Accounting, capturing payments, stock taking, and managing promotional stands.
• Assisting at polo matches (Ryk Neethling was sponsored by us), dropping off samples to potential clients.

PA - Henrik Persson Ekdahl at Techbridge (PTY)Ltd

(2022-01 - 2022-08)

• PA duties ensuring guests were welcomed, drove around the Winelands to make my boss a VIP guest to all the top restaurants!
• Found the family a brown Labrador puppy, who stayed with us for the first few weeks.
• Ensuring all the sports cars were washed and cleaned every few days.
• Ordering Louis Vuitton school bags for the children, ordering handbags for the wife, and not to forget the Louis Vuitton dog lead!
• Booking flights, booking restaurants and family trips on private jets.
• Ensuring the children had all their sporting activities organized and not to run out of Hugo Boss deodorant for the teenage boys.
• Finding a private chef to cook for the family.
• Organizing signage for their farm. Ordering uniforms for the farm staff with specific embroidery.
• Driving (often) to get the sports cars rims patched up.
• Fetching lunch every day for my boss at the exact same time.
• Drive to Cape Town to purchase special shoes.

Assistant Trainer - Mike Robinson Racing

(2013 - 2022)

• Exercising the racehorses, keeping clients up to date with the progress of their horses.
• Managing our social media and hosting breakfasts for our clients at the racing yard.
• Very hands on with the veterinary work of treating ailments and lameness's.
• Doing wages, creditors and debtors invoicing.
• Finding new potential clients at horse sales

Assistant Trainer - Drakenstein Stud Farm

(2007 - 2013)

Accounts and Bookkeeping - Doug Campbell

(2006 - 2007)

TV Presenter - Gold Circle and Tellytrack

(2004 - 2006)

Assistant Trainer - Wendy Whitehead

(2001 - 2004)

Summerveld veterinary assistant - Drs. Baker and McVeigh Veterinary Practice

(2000 - 2001)

Diploma - Business Management - ???

Diploma - Hotel Management and Public Relations - ???