Sales and Marketing Specialist
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With over several years of experience in luxury retail, I am dedicated to delivering exceptional, personalised service to discerning clients while representing exclusive jewelry and timepiece brands. My career at Starboard Cruise Services has allowed me to refine my expertise in client relationship management (CRM), customer retention, and high-end sales, as well as develop strong skills in inventory control, visual merchandising, fashion styling, and beauty. I am a self-motivated, organized, and results-driven professional who values integrity, excellence, and attention to detail in every aspect of my work.
Sales and Marketing Specialist - La Maison Des Délices - Johannesburg
(2023-11 - 2025-10)
Family Health Sabbatical - Personal Sabbatical
(2023-01 - 2024-12)
Dedicated and devoted time to my ailing parent in their time of need. Enhancing my crisis management abilities
Luxury Specialist & Jewelry Manager - Starboard Cruise Services
(2019-09 - 2023-09)
Managed luxury jewelry and watch retail operations onboard premium cruise lines. Curated and oversaw exclusive Jewelry, Fashion, and Luxury Cosmetic launches for iconic houses including Sisley, Augustinus Bader, and Bvlgari. Delivered refined, personalized client experiences and consistently surpassed high-value sales objectives with discretion and excellence.
Led, trained, and motivated a multicultural sales team. Oversaw inventory, merchandising, and boutique presentation to brand standards. Organized private sales events and VIP client appointments. Built lasting client relationships and maintained expert knowledge of fine jewelry and timepieces.
Handled reporting, high-value transactions, and brand collaborations.
Antique Jewelry Dealer - Self-Employed
(2017-01 - 2019-12)
Researched, sourced, and curated fine antique and vintage jewelry pieces. Assessed authenticity, quality, and value of gemstones and precious metals. Managed buying, pricing, and sales for private clients and collectors.
Built relationships with suppliers, auction houses, and clientele. Advised clients on historical significance, craftsmanship, and investment value. Oversaw presentation, display, and care of delicate antique pieces.
Negotiated sales and ensured accurate documentation and provenance records. Promoted collections through exhibitions, online platforms, and private viewings.
Senior Sales Executive - Browns the Diamond Store
(2014-09 - 2017-05)
Provided luxury sales and personalized client service in a high-end boutique environment. Advised clients on fine jewelry and diamond pieces with expert product knowledge. Achieved and exceeded individual and store sales targets consistently.
Built and maintained lasting client relationships through CRM and follow-ups. Assisted VIP clients with bespoke and high-value purchases. Ensured exceptional store presentation and merchandising standards.
Supported inventory management, stock counts, and product replenishment. Mentored new team members on sales techniques and brand values. Managed client records and after-sales services to ensure satisfaction and loyalty.
Boutique Manager - Bellagio Jewellers
(2010-11 - 2014-08)
Managed daily boutique operations and luxury sales performance. Led, trained, and motivated the sales team to achieve targets. Delivered exceptional client service and personalized shopping experiences.
Oversaw inventory control, stock replenishment, and merchandising. Handled VIP clients, custom orders, and after-sales service. Maintained boutique presentation and brand standards. Managed sales reports, budgets, and operational administration.
Built strong client relationships to drive repeat business and referrals.
Certificate - Workforce Development and Training - S2 Skills Academy Johannesburg (2007-01 - 2008-12)
Other - Matriculation, Regular/General High School/Secondary Diploma Program - Vorentoe High (1998-01 - 2001-12)
