Lulama Human
Franchise Supervisor and Admin Assistant
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About
Dedicated and customer oriented franchise supervisor and admin assistant with strong work ethic and exceptional attention to detail. Experienced in supervising daily operations of a franchise, coffee bar and providing excellent customer service in a fast paced franchise /corporate environment. Skilled in operating POS system, stock controller, office administration and maintaining accurate financial record.
Experience
SUPERVISOR - STEERS
(2026-02 - 2026-10)
- Open and close shift , control stock, processing GRV's, brand awareness and standards, placing and order receiving ,customer complaints, staff discipline, closing shift.
- Managing staff, overseeing daily operations, ensuring customer satisfaction, and maintaining quality and brand standards.
- Managing inventory and waste, handling customer complaints, and ensuring food safety and hygiene standards are met.
- Handling incoming and outgoing correspondence, including phone calls, emails, mail and WhatsApp.
SUPERVISOR BARISTA - TAVCOR MOTOR GROUP - REDBAND QUATTRO CAFE
(2023-11 - 2024-11)
- Incharge of opening and closing the bar at all times.
- Managing daily operations of the coffee bar.
- Welcoming and greeting clients.
- Taking orders, preparing and serving espresso based and alternative hot/ cold beverages.
- Handling correspondence emails, phone calls, Microsoft teams, Zoom and Skype.
- Giving excellent customer service and doing housekeeping.
- Handling cash and processing credit card payments using Yoco and creating invoices.
- Training barista graduates on a monthly basis including grinder calibration.
- Relieving receptionist on weekends.
CASHIER/ SHOP ASSISTANT - Sheet Street
(2021-11 - 2022-03)
- Cash handling, processing debit, credit and laybuy transactions using POS.
- Balancing cash register, making change, record purchases, processing returns and scanning items for sale.
- Adhering to cash desk procedures to ensure company money is safe at all times.
- Direct sales, floor activities ensuring excellence in customer service.
- Merchandising stock for display.
- Opening store credit accounts for customer's.
Education
Level 4 National Certificate (Vocational) - FINANCIAL MANAGEMENT - PE COLLEGE (RUSSELL ROAD CAMPUS)
Level 4 National Certificate (Vocational) - FINANCE, ECONOMICS & ACCOUNTING - PE COLLEGE (RUSSELL ROAD CAMPUS) (2016-01 - 2018-12)
