Lulama Human

Dedicated and customer oriented franchise supervisor and admin assistant with strong work ethic and exceptional attention to detail. Experienced in supervising daily operations of a franchise, coffee bar and providing excellent customer service in a fast paced franchise /corporate environment. Skilled in operating POS system, stock controller, office administration and maintaining accurate financial record.

SUPERVISOR - STEERS

(2026-02 - 2026-10)

• Open and close shift , control stock, processing GRV's, brand awareness and standards, placing and order receiving ,customer complaints, staff discipline, closing shift.
• Managing staff, overseeing daily operations, ensuring customer satisfaction, and maintaining quality and brand standards.
• Managing inventory and waste, handling customer complaints, and ensuring food safety and hygiene standards are met.
• Handling incoming and outgoing correspondence, including phone calls, emails, mail and WhatsApp.

SUPERVISOR BARISTA - TAVCOR MOTOR GROUP - REDBAND QUATTRO CAFE

(2023-11 - 2024-11)

• Incharge of opening and closing the bar at all times.
• Managing daily operations of the coffee bar.
• Welcoming and greeting clients.
• Taking orders, preparing and serving espresso based and alternative hot/ cold beverages.
• Handling correspondence emails, phone calls, Microsoft teams, Zoom and Skype.
• Giving excellent customer service and doing housekeeping.
• Handling cash and processing credit card payments using Yoco and creating invoices.
• Training barista graduates on a monthly basis including grinder calibration.
• Relieving receptionist on weekends.

CASHIER/ SHOP ASSISTANT - Sheet Street

(2021-11 - 2022-03)

• Cash handling, processing debit, credit and laybuy transactions using POS.
• Balancing cash register, making change, record purchases, processing returns and scanning items for sale.
• Adhering to cash desk procedures to ensure company money is safe at all times.
• Direct sales, floor activities ensuring excellence in customer service.
• Merchandising stock for display.
• Opening store credit accounts for customer's.

Level 4 National Certificate (Vocational) - FINANCIAL MANAGEMENT - PE COLLEGE (RUSSELL ROAD CAMPUS)

Level 4 National Certificate (Vocational) - FINANCE, ECONOMICS & ACCOUNTING - PE COLLEGE (RUSSELL ROAD CAMPUS) (2016-01 - 2018-12)