Lungelo Nzima

I am an experienced HR and organisational psychology professional with a strong background in HR operations, people processes and education. I possess around 6 years' experience across HR administration, shared services and teaching roles. My core strengths include HR administration, workforce reporting, HR data integrity, recruitment coordination, onboarding, and designing and delivering training.

I have worked in large-scale shared services at Eskom Shared Services and in a fast-paced HR function at Globeleq (GSAMS), while recently dedicating time to professional development and caregiving. I hold an MCom Organisational Psychology from the University of Cape Town and BCom (Hons) and BCom Human Resources Management from the University of Pretoria, and I have completed Workday HCM and Workday Basics certifications. I bring a blend of HR, analytical and teaching experience and am keen to contribute in HR operations, HRIS or people analytics-focused roles.

Professional Development & Technical Upskilling at Self-Employed (2023-01 – Present)

Managed full-time caregiving responsibilities and intensive professional development

• Managed full-time caregiving responsibilities for elderly parents to demonstrate strong organisation, reliability and empathy.
• Used this period for intensive professional development to complete Workday HCM certifications and expand technical skills.

English Language Educator at Various Institutions (2018-01 – 2023-12)

Delivered complex English curriculum to diverse learners and managed multiple curricula

• Delivered complex English curriculum to diverse learners to enhance verbal and written communication skills.
• Designed and managed 15+ distinct curricula for over 200+ students, utilising data-driven assessments to track progress and pivot instructional strategies.
• Maintained a 95% student engagement rate across 10+ classes; awarded 'Best Classroom Management 2022' for creating high-efficiency environments for complex learning.
• Standardised a reporting template for individual learning plans, reducing the time spent on monthly parent communication by 15% while increasing feedback frequency.

HR Administrator at Globeleq (GSAMS) (2017-01 – 2018-12)

Delivered hands-on HR operational support across the full employee lifecycle in a fast-paced, multi-stakeholder environment

• Delivered hands-on HR operational support across the full employee lifecycle in a fast-paced, multi-stakeholder environment as a key point of contact for employees and line managers.
• Managed end-to-end recruitment for 20+ vacancies, reducing average time-to-fill by 20% through the implementation of a standardised candidate tracking sheet.
• Orchestrated onboarding for 20+ new hires, maintaining a 100% data accuracy rate for PII entered into the HR System, ensuring Day 1 readiness.
• Acted as a first-line HR support contact to resolve employee queries on payroll, leave and policies with a strong service-driven approach.
• Coordinated employee lifecycle processes including onboarding, transfers and exits to maintain high levels of HR data accuracy and compliance.
• Audited monthly payroll data for 100+ employees, identifying and resolving 25% of data discrepancies prior to final submission, ensuring zero payment delays.

Student Worker (HR Operations) at Eskom Shared Services (2013-01 – 2014-12)

Facilitated HR operations for a centralised shared services hub supporting 500+ employees

• Facilitated HR operations for a centralised shared services hub supporting 500+ employees, gaining expertise in large-scale data flow.
• Assisted in a system enhancement project that digitised manual forms, resulting in a measurable reduction in paper waste and manual data entry time.
• Screened over 1000+ applications during high-volume graduate recruitment campaigns, ensuring 100% adherence to selection criteria.
• Proposed and helped design employee wellbeing initiatives aimed at reducing absenteeism and improving workforce morale.
• Contributed to HR projects focused on process improvement and system enhancements to support more efficient HR service delivery.
• Collaborated with HR leadership on strategic initiatives to gain exposure to large-scale HR operations and decision-making.

MCom in Organisational Psychology – University of Cape Town (2016-01 – 2017-12)

BCom (Hons) in Human Resources Management – University of Pretoria (2015-01 – 2016-12)

BCom in Human Resources Management – University of Pretoria (2014-01 – 2015-12)