Lungelo Sosibo

Customer-focused, highly organized professional with over ten years of experience in higher education administration, customer support, stakeholder engagement, and record management. Experienced in engaging with diverse clients, handling inquiries, maintaining accurate records, resolving issues, and delivering professional service in fast-paced environments. Strong communication and interpersonal skills, with the ability to build positive relationships and deliver excellent customer experiences.

Fluent in English and isiZulu, enabling effective communication with a diverse customer base. Proficient in Microsoft Office Suite, data management, scheduling, reporting, and customer-facing support functions.

Admissions Officer - University of Zululand

(2024-07)

• Provides advice to prospective students and guardians on academic programmes and entry requirements, including advice on admission to postgraduate programmes
• Assists students in the admissions process
• Deals appropriately with enquiries from prospective students and guardians
• Ensures that student application data from CAO is correctly uploaded onto its
• Applies administrative process and procedures related to student applications and selection
• Checks documents submitted by prospective students and guardians
• Processes and sends letters to applicants regarding firm offers, regrets or requests for additional information
• Updates student information on the ITS system and checks this by using the validation report
• Strictly adheres to closing dates
• Responds to enquiries about the university's admission rules
• Participates and assists in university open days
• Handles telephonic and counter enquiries from prospective students and their guardians
• Engage with students, parents, sponsors, employers, and academic staff concerning admission-related matters
• Communicates the outcome of the application for admission
• Provides input to the university webpage
• Liaises and communicates with all university departments in respect of student admissions
• Assist applicants and students in applying for the relevant certificate from Umalusi
• Assist in capturing data on ITS once the certificate for conditional exemption arrives, preparing a pending file, sending a copy to the student, and filing the other copy
• Ensure that students are aware of the conditions of conditional exemption
• Administer a proper and effective student filing and record-keeping system
• Opens files for all new students and file copies of relevant documents
• Monitors student files and records
• Drawing physical files to add more data
• Photocopying documents and responding by email to various enquiries

Academic Administrator - University of KwaZulu-Natal

(2017-11 - 2024-06)

• Receive student applications from Central Applications (CAO)
• Make selections according to the academic rankings
• Process students' registration
• Perform general administrative duties relating to student enquiries
• Minute taking
• Administration and maintenance of the database
• Data capturing
• Receive, screen, and delegate telephone calls
• Type correspondence from hand to written drafts
• Dealing with incoming and outgoing mail
• Client liaisons
• Filling all documents alphabetically
• Capturing incoming requisitions on a spreadsheet
• Set up appointments between undergraduate and postgraduate students and the academic leaders
• Capture marks on ITS
• Counselling students regarding the programs offered at the University of KwaZulu-Natal
• Explanation of the application process for entering the University
• Managing communication between the University and the student during the application process
• process ensuring a correct and complete application is received by the University
• Collect, maintain, and review all material submitted for the application
• Informing prospective students regarding the University policies and procedures, application process, admissions criteria, and application status
• Proper and thorough follow-up for enquiries received via Email, Physical walk-in, and telephone
• Follow up via email and phone
• Provide correct and accurate reports to management
• Assist in planning and conducting student orientations, meetings, and workshops
• Create files for the students accepted
• Report to Principal Administrative Officer

Assistant Administrative Officer (Student Funding) - University of KwaZulu-Natal

(2016-01 - 2017-08)

• Telephone/ reception duties which include screening telephone calls
• attending to queries from customers and guests
• Arranging meetings, taking and distributing minutes
• Assisting in the preparation and organization of presentations
• Review students' application forms and documents
• Provide information to students regarding financial aid and university procedures
• Assisting students with disabilities with their financial aid applications and bursaries
• Arrange all application forms in alphabetical and numeric order, ensuring accuracy
• Entering information into an Excel spreadsheet

Master of Social Science - Political Science - University of KwaZulu-Natal (2026-05)

Bachelor of Social Science (Honours) - International Relations - University of KwaZulu-Natal (2014-12)

Bachelor of Social Science - Political Science and Ethical Studies - University of KwaZulu-Natal (2013-12)

Matric (Grade 12) - Sobantu Secondary School (2006-11)