Lungi Somerset

Detail-oriented Stock Controller and Administrative Professional with extensive experience in inventory management, asset control, financial administration, compliance, and reporting. Proven ability to manage high-value inventory, perform reconciliations, maintain accurate stock records, and support audit processes. Experienced in SAP, Sage Evolution, Dealer Gateway, Keyloop Drive, and inventory management systems. Recognized for accuracy, organization, and strong analytical skills.

Vehicle Stock Controller - IC Auto - Roodepoort

(2024-09)

Responsible for financial and administrative control of high-value vehicle assets, ensuring full compliance and accurate reporting.

• Manage and reconcile high-value vehicle inventory, ensuring accurate asset tracking and system alignment.
• Receive, inspect, and verify asset documentation prior to system capture.
• Process vehicle invoicing and supplier payments with strict financial accuracy.
• Submit vehicle registration, settlement, and lease documentation to financial institutions in compliance with regulatory standards.
• Coordinate dealer transfers nationwide and ensure accurate financial recording.
• Maintain structured digital and manual filing systems to support audit readiness.
• Support internal and external audit requirements through accurate record provision.

Lead Manager / Customer Care Consultant - Isuzu Motors South Africa - Head Office

(2022-01 - 2023-11)

Central coordination role managing escalations, compliance cases, and system governance within a regulated automotive environment.

• Managed customer complaints and escalated cases through resolution.
• Conduct root-cause investigations and ensure policy-aligned resolutions.
• Investigated customer concerns and coordinated corrective actions.
• Maintained case logs using SAP and internal systems.
• Ensured compliance with company policies and warranty requirements.
• Liaised with dealerships and customers to deliver satisfactory outcomes.

Receptionist & Customer Service Consultant - BMW Fourways - Fourways

(2019-12 - 2022-01)

Expanded role into financial and stock administration functions within dealership operations.

• Managed customer inquiries via telephone, email, and walk-in interactions.
• Scheduled service appointments and coordinated customer bookings.
• Managed vehicle stock records on Dealer Gateway and IX systems.
• Conducted stock-related administrative activities.
• Processed customer and dealership documentation.
• Allocated service job cards and collated daily service reports.

Customer Care Consultant | Bookings Clerk - BMW Kempton Park - Kempton Park

(2015-10 - 2018-09)

Strong focus on stock, financial reconciliation, and dealer accounting processes.

• Handled customer complaints and service inquiries.
• Scheduled service appointments and coordinated workshop bookings.
• Provided service quotations and motor plan extension information.
• Complaint Resolution: Handle customer complaints, investigate issues, and provide solutions.
• Service Administration: Book vehicles for service, print job cards, and coordinate with technicians.
• Organize transport for customers upon request.

Finance Department Intern - Department of Public Works - Mafikeng

(2013-10 - 2015-09)

Foundation role in public sector financial administration.

• Received and verified payment vouchers using Four-Eyes Principle.
• Captured invoices on Walker BAS payment system.
• Compiled weekly, monthly, and quarterly financial reports.
• Presented financial reports to management.
• Supported internal control processes and financial compliance monitoring.

Diploma - Media Studies - Boston Media House (2011 - 2011)

Matric - Grade 12 - Mmabatho High School (2007 - 2007)