Lungile Mawela

The question asked by many people “what do I have to offer as a young woman to any industry that makes me stand out from the masses?” Well in two simple words HARDWORK and AMBITIONS is what I say.

I worked as a Library Assistant for an airline, whereby we handle all the documentation and manuals for all the aircrafts and Operational offices. This position has encouraged me to learn how important procedures in any company are when dealing with any paper work, paying attention to small details while being diligent at all times. The need to maintain a good filing system that all staff can understand to keep track of all documentation within the company.

I have excellent interpersonal and communication skills which give me the ability to work in a team and as an individual to meet all the deadlines on time in this fast paced industry.

I have a Management Assistant and Archives and Records Management Certificate qualification which have equipped me with the knowledge to run any office productively in any company/industry. I am currently busy with my Bachelor's degree in Information Science which I will complete in 2020. I am good with organizing paper work and keeping the office efficient at all times.

I am computer literate and have great typing skills which I have improved with the years and work experience that I gain on a daily basis. I am aware of the importance of providing good service to customers/clients, which is why I make sure that they are always happy, in order to make any company productive. As a Purser on a Cruise Ship dealing with different nationalities and cultures have learnt to maintain good service to the passengers firstly by having patience, good listening skills, proper phone etiquette and the ability to think on my feet to solve any quires and problems that one might encounter onboard.

I believe I am a self motivated individual who always strives to achieve more everyday and thrive on challenges as this is what builds me as a person on a daily basis.

Part time Waitress - Formula-K Restaurant - Johannesburg, South Africa

(2022-12 - 2023-04)

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Greeted new customers, discussed specials, and took drink orders
• Used cash registers and credit card machines to cash out customers
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait time

Part time – Driver - Takealot/Mr D - Brakpan, South Africa

(2021-03 - 2021-10)

• Deliver takealot orders to customers.
• Deliver food orders to customers

Project Administrator - We Solve Waste - Johannesburg, South Africa

(2020-02 - 2021-02)

• Attended to incoming clients and employees at reception.
• Captured employee's information onto company database
• Assisted in the recruitment and selection process of employees working on the project.
• Collecting, sorting, and filing of received documents.
• Assisted project manager compile weekly reports done within the Eastern Region Municipality
• Taking minutes during meetings
• Captured weighbridge data onto system to compile information for our client monthly
• Responsible for site visits/audits in all the wards within the Eastern Municipality as and when instructed by the project manager.
• Assist with environmental awareness campaigns and training for the Clean City Project.
• Attend to employee complaints and problems making sure that information gets to the responsible person.

Line Station Library Administrator - Airlink - Johannesburg, South Africa

(2015-07 - 2019-04)

• Collaborated with QA and QC departments to plan, develop and implement records management program and processes.
• Collaborated with delegated manual custodians to make sure that all amendments and new revisions to company policies, engineering manuals and regulations manuals are updated and distributed to the relevant employees.
• Facilitated the implementation of records management cycles by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel, and coordinating timelines to ensure successful launch.
• Following up with clients, departments, and management on outstanding documentation and if manuals have been updated with new revisions or amendments.
• Fulfilling administrative duties, including capturing data, filing, and archiving centralized library paperwork in accordance with document control procedures.
• Ordering Airline Regulation manuals and CMM manuals for engineers.
• Report on the distribution progress at meetings every second week, with supporting statistics.
• Checking physical manual copies at satellite library at outstations periodically to ensure that it is retained in a professional, presentable, and legible condition for the use by Operational Personnel

Library Assistant - Airlink - Johannesburg, South Africa

(2010-02 - 2015-06)

• Carrying out the general documentation up keeping and administrative activities in accordance with company procedures.
• Updating and maintaining the centralized library master copies of company policies, procedural, regulations manuals such as Jeppesen, Rolls-Royce, Embraer, IATA, Honeywell, and LexisNexis in accordance with document control manual procedures and as delegated by supervisor.
• Filing and archiving of centralized library documentation in accordance with document control manual procedures.
• Assisted the Library Supervisor with the receipt, preparation, distribution and follow up (as applicable) of all new revisions of company policy and procedural manuals.
• Capturing of all documentation coming in and going out of the library.
• Answering library department phones.
• Assisting the library supervisor with external and internal audits for controlled documentation as applicable.
• Carrying out ad hoc work tasks or assisting with additional duties and activities as specified by the library supervisor.

Flight Attendant - Airlink - Johannesburg, South Africa

(2008-11 - 2009-12)

• Making sure that safety procedures onboard flights for domestic and regional flights are always performed and adhered to.
• Serving passengers with refreshments and snacks.
• Making daily report of passengers' needs and complaints.

Purser/ Reception/Front desk - Carnival Cruise Line - Doral, United States

(2006-07 - 2007-11)

• Ensure incoming and outgoing mail reached the appropriate destinations.
• Ability to operate the switchboard to direct calls quickly cutting down on customer frustration at multiple transfers.
• Worked with POS systems for customer transactions as needed
• Compiled, sent, received, and distributed correspondence through letters and emails.
• Inventory of office supplies and managing ordering of new supplies whenever required
• Organized and managed customer invoices and payments.
• Communicated and maintained a good relationship with different airlines when dealing with passengers lost luggage.
• Acted as a safety officer onboard the vessel to assist passengers in case of an emergency.

Front Desk Personnel - Red Garter Hotel and Casino - Nevada, United States

(2004-12 - 2005-06)

• Making hotel reservations and handling customer complaints
• Checking guests in and out the hotel and responsible for night audits
• Operated the switchboard at reception and Co-ordinated with housekeeping to ensure rooms are kept clean

Bachelor - Information Science - UNISA (2020 - 2020) Johannesburg, South Africa

Certificate - Archives and Records Management - UNISA (2014 - 2014) Johannesburg, South Africa

N6 Certificate - Management Assistant - Ekurhuleni West College (2011 - 2011) Kempton Park, South Africa

Diploma - Hotel Management - Rosebank College (2004 - 2004) Pretoria Campus, Pretoria, South Africa

Grade 12 - Willowmoore High School (2002 - 2002) Benoni, South Africa