Lungile Mtshali

I am an accountable, innovative, reliable, and honest person. I am a team player, who is dedicated and committed to achieving great results and meeting strict deadlines. As I am a goal orientated person, I am willing to explore the work avenues that will give me the necessary and required work experience, together with my previously acquired knowledge, to make a positive impact on the organization for which I work with.

Commercial Manager/Visual Merchandiser - Zara

(2022-02)

• Create windows and in-store displays of goods for the store and departments
• Researching to get and understanding of what is needed on the upcoming trends
• Ensuring the space availability, work within a budget and meet deadlines installing and dismantling displays
• Conducting training and development for the next visual merchandisers
• Opening new store across the country
• Creating appealing and eye-catching displays that leads the customer to entire store
• Creating wearable outfits for customers
• Leading the team to ensure that designs collection and deadline is met
• Launched the collection the likes of Blaman, Kenzo, Erden, Moschion, Giambattista valley and oust South Africa
• Team leader's responsibilities for visual merchandisers and ensuring the routines are followed
• Drawing floor maps to plan where the display with be places
• Planning the upcoming campaigns for the next four weeks and how many people are needed for each campaign
• Driving efficiency for a successful campaigns
• Driving KPI's for the store and the country

Fashion Advisor/Cashier - Zara

(2017-01 - 2022-01)

Reason for leaving: Moved to commercial work

• Delivered personalized fashion advice to customers, driving engagement and sales
• Processed payments and returns accurately using POS systems
• Monitored inventory levels and restocked merchandise regularly
• Maintained visual merchandising and organized displays to align with brand standards
• Addressed customer complaints promptly and professionally
• Assisted with daily store operations including opening/closing procedures
• Conducted training for new staff on POS systems

Cashier - Checkers Hyper

(2016-04 - 2017-01)

Reason for leaving: Resigned

• Handled cash, card and voucher transactions with accuracy and integrity
• Conducted product price checks and processes returns/exchange efficiently
• Maintained cleanliness and orderliness of stations
• Provided friendly and prompt customer services to diverse clientele
• Collaborated with team members to meet and exceed daily sales targets

Teacher - Exodus Day Care

(2015-01 - 2016-04)

Reason for leaving: Better offer

• Created and executed developmentally appropriate lesson plans
• Supervised children in daily activities and ensured a safe, nurturing environment
• Engaged with parents regarding children's learning and behavior progress
• Conducted creative educational games and group activities
• Assisted with hygiene, meal routine and nap time
• Maintained classroom safety, hygiene and learning materials

Management Shareholder - Uplifting Marketing Service

(2014-02 - 2015-01)

Reason for leaving: Resigned

• Supported strategic marketing initiatives and customer outreach campaigns
• Maintained administrative documentation and organized tea records
• Facilitated client engagement, feedback collection and service issue resolution
• Supported sales functions and business development goals
• Ensured adherence to internal policies and operational standards

Grade 12 - Ziphakamiseni High School (2013)

Call Center Training - BST Recruitment and Training (PTY) LTD (2015)

N3 Certificate in Human Resource Management - Human Resource Management - Rostec College (2019)

First Aid Level 1 Training Course - First Aid - National Occupational Safety & Health Consultancy (2021)

Higher Certificate in Logistic and Supply Chain Management - Logistic and Supply Chain Management - Rosebank College (2024)