Lungile Valse

Having worked in customer-oriented environments for over eight years, I have developed a strong and versatile skill set that aligns well with the expectations of this role. In my current position as a Secure Chat Advisor within FNB's Personal Segment (Aspire/Premier), I have continued to refine and broaden my abilities, and I remain committed to ongoing professional growth. My core strengths include exceptional communication, the ability to connect authentically with clients, professionalism, multitasking, and strong technical aptitude.

I also bring key competencies such as taking ownership, applying emotional intelligence, handling sensitive and confidential information responsibly, and understanding the implications of improper information management. I work effectively both independently and as part of a team, and I maintain a high level of attention to detail in all tasks.

Secure Chat Advisor - First National Bank

(2019-01)

Assisting clients with their queries about accounts, products and more, that also includes technical assistance in a standardized time to meet the requirements. Averaging seventy chats per day. Promoted from Aspire to Premier in June 2022.

Customer Care Agent - Capitec Bank

(2016-01 - 2019-12)

Receive calls from client about their account or the Capitec products, identify the problem, get customer details, do security check, and solve the query. Moreover, follow up on the incident. Then close the Incident. Averaging 50 calls per day.

Parts Control Representative - Bytes Managed Solutions

(2014-01 - 2016-12)

• Doing warehouse duties like picking, packing, and shipping (dispatching)
• Fulfilling work orders / requests
• Stock maintenance like stock counting, moving, safe keeping and cleaning of stock and warehouse
• Load and unloading trucks, checking the quantity as per invoices or delivery notes

National Diploma - Accounting - University of Johannesburg (2009-01 - 2013-12)

Matric - Langlaagte Technical High School (2006-12)