Lusanda Sabela
Waitress
Talent
DurbanMember since October 24, 2026
Clear verbal and written communicationConflict resolution and complaint handlingActive listening and patience under pressureBasic computer literacyTeamwork and reliabilityFast learner, adaptable to new systems and processes
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Clear verbal and written communicationConflict resolution and complaint handlingActive listening and patience under pressureBasic computer literacyTeamwork and reliability
About
Customer-focused individual with hands-on experience supporting guests face-to-face in a fast-paced hospitality environment. Comfortable staying calm under pressure, resolving issues on the spot, and communicating clearly. Seeking to bring this customer-service foundation into a call centre environment, with strong willingness to learn systems and processes quickly.
Experience
Waitress at ZAF Caterers (2018 – 2020)
- Served customers directly, taking orders accurately and handling special requests under time pressure.
- Resolved customer complaints on the spot (wrong orders, delays, dissatisfaction) by listening first and fixing the issue immediately, without needing a manager to step in.
- Communicated clearly with kitchen and floor staff to keep service running smoothly during busy periods.
- Maintained a calm, professional manner even when dealing with difficult or frustrated customers.
- Handled cash and card payments accurately, balancing takings at the end of shifts.
Education
National Senior Certificate (Matric) – Nathaniel Sabelo Secondary School (2024 – 2025)
Skills
Waitress
