Lusanda Shabalala
Logistics Graduate
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About
Ambitious and detail-oriented Logistics Graduate holding a Higher Certificate in Logistics Management. Combines a strong theoretical foundation in end-to-end supply chain operations with specialized knowledge in inventory control, warehouse workflows, and OHS compliance. A proactive problem-solver with strong analytical skills, eager to leverage academic expertise in a Warehouse Controller role or an entry-level Logistics Internship where I can optimize operational efficiency.
Experience
Customer Service Agent at TCH Group - Call Centre (2023-02 – 2024-03)
- Handled inbound and outbound customer queries
- Provided support and resolved complaints professionally
- Maintained accurate records of customer interactions (Microsoft Word, Excel & PowerPoint)
- Assisted with account queries and service feedback
- Demonstrated excellent communication skills to enhance customer satisfaction and retention
- Resolved customer complaints efficiently to ensure positive experiences
- Collaborated with team members to streamline service delivery processes
- Utilized CRM software to document and track customer interactions
English Tutor at MPC Connect (Online Tutoring Company) (2022-07 – 2022-12)
- Taught English to international students online
- Delivered structured lessons focused on grammar, conversation, and vocabulary
- Adapted teaching methods to suit individual student needs and learning styles
- Developed customized lesson plans to improve students' reading, writing, and speaking skills in English
- Conducted assessments to monitor student progress and provided constructive feedback
- Engaged students with interactive activities to enhance language retention and confidence
- Utilized digital platforms to deliver effective and engaging online tutoring sessions
- Implemented clear communication strategies to facilitate understanding of logistics and supply chain terminology for non-native English speakers
Education
Matriculation – Ingula High School (2021)
Higher Certificate in Logistics Management – Berea Technical College (2025)
