Lusanda Vesi

Motivated and responsible Code C1 licensed driver with a valid Temporary Professional Driving Permit (PrDP), seeking an opportunity to begin a career in the transport industry. Although I have no professional driving experience, I am a fast learner with a strong work ethic, excellent time management, and a commitment to safety and reliability. My background in customer service, business management and client relations has equipped me with strong communication, organisational and problem-solving skills.

I am eager to learn, contribute to a professional team, and build a long-term career as a professional driver.

Founder/ Financial Advisor at Ma Financial Advisors (2024-05 – Present)

• Prepared, reviewed and managed confidential client documentation with a high level of accuracy and attention to detail.
• Liaised with clients, attorneys and debt counsellors to ensure timely communication and resolution of matters.
• Scheduled appointments, maintained organised records and ensured deadlines were consistently met.
• Delivered professional customer service by responding to client enquiries and providing regular progress updates.
• Demonstrated strong organisational skills, problem-solving ability, integrity and the ability to work independently.

Branch manager at Iphuphelihle Finance Solution (2023-07 – 2024-01)

• Managed the daily operations of the branch, ensuring efficient workflow and high service standards.
• Supervised, trained and motivated sales and service staff to achieve individual and branch targets.
• Monitored branch performance and prepared operational and sales reports.
• Ensured compliance with company policies, procedures and regulatory requirements.
• Handled customer concerns and resolved complaints in a professional and timely manner.
• Managed branch administration, cash controls and document verification.
• Maintained strong relationships with clients while promoting the company's financial products and services.

Customer Service Consultant at Iphuphelihle Finance Solution (2023-02 – 2023-06)

• Assisted clients with applications and provided professional guidance on financial products.
• Verified client information and ensured all documentation was complete and accurate.
• Maintained accurate client records and processed applications efficiently.
• Followed up with clients regarding application progress and outstanding documentation.
• Delivered excellent customer service by responding promptly to client enquiries.
• Worked closely with team members to achieve service and business objectives.

Sales at Iphuphelihle Finance Solution (2022-10 – 2023-01)

• Identified and approached potential clients to promote the company's financial services.
• Built and maintained strong client relationships through professional communication.
• Explained products and services clearly to help clients make informed decisions.
• Consistently worked towards achieving monthly sales targets.
• Collected and submitted accurate client documentation.
• Conducted follow-ups with prospective and existing clients to maintain customer satisfaction.

Higher Certificate in Law – University of South Africa (2023)

Grade 12 – Umzinto Secondary School (2018)