Luthando Kotobe

Sales, administration, travel booking and client service professional with practical experience in financial services, office administration, customer service and travel reservations. Experienced in consulting with clients to understand requirements, coordinating bookings, maintaining accurate records, resolving queries and communicating solutions clearly. Hands-on experience with the Galileo travel booking system and computer-based administrative tools.

Holds a Diploma in Marketing Management and is fluent in English, Afrikaans and Xhosa. Reliable, adaptable and comfortable working under pressure in client-facing and consulting environments.

Financial Advisor at Old Mutual (2025-05 – 2026-06)

• Advised clients on financial products by listening carefully to individual needs and matching clients with suitable solutions.
• Built and maintained client relationships through clear communication, dependable follow-up and professional service.
• Handled client queries and concerns, working toward appropriate resolutions while maintaining service standards.
• Worked toward company sales targets and performance expectations in a client-facing financial-services environment.

Cashier & Merchandiser at Usave (2024-08 – 2025-05)

• Processed point-of-sale transactions accurately in a busy retail environment.
• Merchandised and stocked shelves to maintain store presentation and product availability standards.
• Unloaded delivery trucks and assisted with receiving stock into the store.
• Carried out stock-taking and stock counting to support accurate inventory records.
• Provided administrative support to the store as required.

Administrative Assistant at IEC Great Kei Office (2024-04 – 2024-05)

• Provided administrative and clerical support to help maintain accurate records and smooth day-to-day office operations.
• Prepared documents and managed information using Microsoft Office.
• Supported office activities with attention to accuracy, organisation and timely completion of tasks.

Travel Booking Consultant / Administration at Yakanathi Properties (2021-07 – 2023-07)

• Consulted with clients to understand travel requirements and provide suitable booking and travel options.
• Managed travel bookings and reservation administration, maintaining accurate client and booking information.
• Used the Galileo travel reservation system (GDS) to process and manage travel bookings and reservation records.
• Assisted clients with booking enquiries, amendments, confirmations and general travel-related queries.
• Coordinated information between clients and relevant service providers while maintaining professional communication.
• Developed strong attention to detail, time management, problem-solving, customer service and confidential record-handling skills.
• Worked across administration and client-facing duties, requiring accuracy, organisation and ability to manage multiple requests.

Petrol Attendant at Shell Garage (2017 – 2024)

Seasonal

• Delivered consistent, friendly customer service across multiple seasonal contracts.
• Handled cash transactions accurately and responsibly in a busy customer-facing environment.
• Maintained forecourt safety, cleanliness and presentation standards.

Physical Education & Substitute Teacher at Komga Junior Primary School (2021-05 – 2021-06)

• Delivered physical education lessons and provided substitute teaching coverage.
• Managed classrooms, communicated instructions clearly and maintained learner engagement.

Cashier & Merchandiser at Kotobe Convenience Store (2010 – 2015)

• Processed point-of-sale transactions and handled customer purchases accurately.
• Supported merchandising and store presentation while developing a strong foundation in retail customer service.

Diploma in Marketing Management – Damelin College (2018 – 2021)

National Senior Certificate (Matric) – Dale College (2015)