Luthando Mqadi

I am a friendly and customer-focused hospitality professional with great experience in bar service, restaurant operations, and customer care. I am also killed in preparing beverages, handling cash, maintaining cleanliness, and delivering excellent customer experiences in fast-paced environments. Throughout the years I have become more reliable, energetic, and passionate about creating a welcoming atmosphere for my customers.

Barman at White House Bar (2023-04 – 2023-09)

• Prepared and served beverages
• Maintained stock levels
• Ensured cleanliness of bar area
• Provided excellent customer service

Assistant Manager & Waiter at Craftsmen Restaurant (2017-08 – 2018-09)

• Supervised staff
• Assisted in daily operations
• Served customers efficiently
• Maintained high service standards

Waiter & Bartender at Glenwood Restaurant (2017-04 – 2017-07)

• Served food and beverages
• Handled customer orders
• Maintained a clean and welcoming environment

Host & Admin Assistant at MSC Cruises (2015-12 – 2016-07)

• Provided fine dining service support
• Assisted guests
• Ensured exceptional hospitality experiences

Call Centre Agent at Edcon (2013-09 – 2014-03)

• Handled customer accounts
• Provided professional telephonic customer service

General Worker at Various Roles (2019 – 2022)

• Supported daily operations
• Maintained workplace cleanliness
• Assisted with stock and customer support

Barista (2024-05 – 2026-01)

• Preparing coffee and cold coffee-based beverages to company standards
• Assisted in the preparation and assembly of sandwiches and lights meals
• Maintained cleanliness and hygiene standards in the preparation area
• Provided efficient customer service

Grade 12 – Wendywood High School (2008)

Marketing Studies – IMM Graduate School of Marketing