Luthando Mthembu

Data Analyst with 2 years of experience supporting business operations through reporting, ad-hoc, and business intelligence in a structured municipal environment. Skilled in Advanced Excel, SQL, Power BI, QlickSense and Python, with experience working on large datasets, KPI and SLI monitoring, SOP-aligned processes, and operational performance tracking. Proven ability to identify trends, process constraints, and data anomalies while improving reporting efficiency through automation and streamlined workflows.

Strong background in dashboard development, data quality assurance, and delivering accurate insights to support operational and strategic decision-making.

Junior Data Scientist at eThekwini Municipality - Office of Strategy (Research and Policy Advocacy) (2024-07 – 2026-07)

• Collected, cleaned, and validated large datasets from multiple municipal data sources, improving data accuracy and consistency for reporting and analysis.
• Developed automated solutions using Microsoft Power Platform (Power Apps and workflows) to enhance data collection processes and streamline dataset management.
• Led the automation of municipal event processes, including registration, data collection, and distribution of relevant documents to delegates.
• Ensured compliance with POPIA regulations through the secure handling and management of personally identifiable information (PII).
• Performed data validation and quality checks on multi-source datasets, improving consistency and reliability of reporting outputs used for operational decision-making.
• Developed and maintained Power BI dashboards for management, enabling KPI monitoring and quicker identification of performance issues and data anomalies.
• Supported performance and risk-style analysis by monitoring key indicators and highlighting areas requiring further investigation.
• Developed and maintained data preparation workflows and pipelines to ensure reliable and repeatable reporting.
• Translated business requirements from policy and research teams into structured datasets and Power BI dashboards for decision-making.
• Provided data-driven insights and analytical support to inform policy development discussions and evidence-based decision-making at municipal management level.
• Worked on Geospatial analysis & data processing for implementation of eThekwini Digital Twin Model.
• Implemented automation through Microsoft Power Platform that Improved operational efficiency by reducing manual intervention and ensuring timely updates across departments.

BSc in Computer Science and Statistics – University of Zululand

National Senior Certificate – Shiyane High School