Luvdelia Mohlala
Final year student in Environmental Management, Customer care Consultant
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About
Motivated Environmental Management finalist with a strong academic foundation in sustainability, environmental policy, and natural resource management. Experienced in stakeholder engagement, data handling, and problem-solving through customer-facing roles. Demonstrates the ability to assess environmental impacts, analyse data, and propose sustainable solutions.
Passionate about contributing to environmental conservation and seeking an opportunity to apply knowledge and skills within an environmental or sustainability-focused organisation.
Experience
Customer Care Consultant at Xtremetec Management & Consulting (A Re Yeng Bus Services) (2025-05 – Present)
Customer service role assisting passengers and resolving complaints in bus services
- Assist passengers with route planning, scheduling, and fare-related enquiries
- Resolve customer complaints efficiently while maintaining high service standards
- Support ticketing systems and bus card usage processes
- Manage queues and provide real-time updates to improve service flow
- Maintain accurate records of customer interactions and service issues
- Engage with diverse stakeholders, ensuring effective communication and problem resolution
Customer Care Agent Intern at Xtremec Management & Consulting / A Re Yeng (2023-05 – 2025-04)
Internship role providing customer support and managing customer data
- Resolved customer complaints professionally, escalating complex cases where necessary
- Consistently met and exceeded performance targets (KPIs)
- Maintained accurate customer data using CRM systems
- Supported operational processes and ensured compliance with company standards
- Demonstrated strong communication and problem-solving skills
Sales Assistant at JST Pati Class (2020-01 – 2021-12)
Retail sales role assisting customers and managing store operations
- Assisted customers in identifying needs and recommending suitable products
- Processed transactions accurately and handled payments responsibly
- Supported promotional campaigns and maintained store presentation
- Ensured compliance with safety and cleanliness standards
Education
Bachelor of Arts in Environmental Management – University of South Africa (UNISA) (2022)
Higher Certificate in Life and Environmental Sciences – University of South Africa (UNISA) (2021 – 2021)
National Senior Certificate in Grade 12 – Seagotle Secondary School (2019 – 2019)
