Data Capturer - OR Tambo District Municipality
(2009-03-01 - 2010-06-30)
- Capturing ward based data of all local Municipalities.
- Creating data files for procurement and HR
Office assistant/Receptionist - Uhambiso Consult Pty Ltd
(2007-03-01 - 2009-05-31)
- Assisting managers with compiling day to day admin and reconciling at end of each day.
- Managing and administering daily duties to all technicians.
- Overseeing all admin and attend in on meetings with existing and potential clients, acted as recording secretary in all meetings.
- Developing a programme of action for all site offices and monitoring its implementation.
- Receiving and registering all incoming and outgoing correspondence.
- Developed a filing and document management system and saw to the general upkeep of the office.
- Reconciling and managing all monthly petty cash.
Teller - Nedbank
(2013-01-09 - 2014-03-31)
- Authenticate client and transactions
- Prevent fraud, risk and losses
- Issue Visa applications upon client requests
- Comply with risk and compliance standards and take corrective action is taken as per procedure and policy
- Balance and secure branch stock holdings
- Deliver on client's needs and requirements, ensure client service
- Build and maintain client relationships
- Identify quality sales need and cross selling(without advising) of bank products.
- Reach individual and branch usage targets
Branch Administrator - Nedbank
(2014-01-01 - 2020-02-22)
- Participate and support corporate social responsibilities to improve or enhance process through identifying and recommending improvements, supporting implementation of tools, policies and procedures.
- Keep abreast of legislation and other industry changes that impact on role and branch.
- Meet service level agreements by conducting processing activities within agreed timelines and parameters.
- Minimize risk by checking and validating activities according to policies and procedures.
- Ensure accuracy by identifying and recording/correcting discrepancies timeously.
- Understand and meet stakeholder needs by maintaining a relationship through regular interaction
Interim Team Leader - Nedbank
(2016-01-01 - 2016-11-15)
- Manage performance of staff by implementing performance agreements. Ensuring a clear vision, agreeing on goals and objectives, rewarding achievement and take appropriate corrective action where required. Mentor and coach staff on identified performance gaps by discussing these gaps and agree on appropriate action to be taken; motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff and encouraging participation in
- Deliver on expectations from stakeholders by building capability of self and staff by identifying current and future training and development needs.
- Meet team objectives, coordinate staff and resources according to daily SLA's, improve team performance, identify staff performance gaps from assessment evaluations; analyzing performance data from Management Information System(MIS).
- Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems, allocating resources.
Multifunctional Consultant - Nedbank
(2020-02-22)
Due to company restructuring I resumed my role as a teller/multifunctional consultant
Sales and Service Consultant - Nedbank
(2021-01-10 - 2024-09-25)
- Attend to all enquiries and services relating to clients needs by offering the right service and solutions.
- Attend to administrative duties.
- Ensure clients needs assessment is completed to offer related products and services.
- Deliver sales targets and achieve acquisition, growth and retention objectives.
- Inform clients of financial products, features and benefits.
- Keep clients informed regarding their applications, queries and requests.
- Position clients financial product request for approval in line with process.
- Process and administer all cash services by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
- Meet service excellence, teamwork and personal development goals.
- Educate clients on the benefits of, convenience, security, digital functionality and features of self service and alternative cash solutions.
- Identify and recommend opportunities to enhance processes, systems and policies.
- Balance and secure branch stock holdings.
- Execute on cash management, cash efficiency and recycling strategies.
- Mitigate risk and meet regulatory and legislative requirements where applicable.
- Adhere to workforce management, principles, methodology and scheduling.
