Lyn Kyriacos

Entrepreneurial and results-driven business leader with extensive experience in launching, growing, and managing multiple successful ventures across retail, healthcare, and service industries. A proven track record as a franchise owner and multi-site operator, including being the first Sorbet franchisee in Northcliff and expanding to four branches, as well as building and selling other businesses such as a dry-cleaning service and food retail outlet. Combines strong commercial acumen with hands-on operational expertise in staff leadership, , client and patient relations. .

Recognised for resilience, adaptability, and a career that reflects both entrepreneurial drive and corporate account management.

Practice Manager - Dr Brook Dental

(2020-07)

• Oversee daily operations of a busy dental practice, including staff management, scheduling, and patient communication.
• Handle financial functions: billing, reconciliations, debt collection, and supplier payments.
• Implement stock control and process improvements to ensure cost efficiency.
• Manage confidential personal and business affairs for the principal dentist, demonstrating trust and discretion.

Owner & Manager - Savoy Dry Cleaners

(2019-01 - 2020-07)

• Acquired and successfully managed a well-established dry-cleaning business with 12 employees and multiple long-term corporate contracts.
• Oversaw all operations including staffing, training, payroll, customer service, and quality control, ensuring the highest service standards.
• Closed the business after TERS payments ceased, had to retrench 19 staff members due to Covid and the loss of all contracts and the demise of the Roodepoort economy

Co-Owner & Silent Partner - AGW Aluminium & Glass

(2017-10 - 2019-12)

• Invested in and co-managed an Aluminium and glass business, contributing to strategic planning, financial oversight, and growth initiatives.
• Supported operations by advising on business development opportunities, sales approaches, and supplier negotiations.
• Helped establish sustainable structures for long-term operations, later transitioning to a 10% silent shareholding following a change in business ownership.

Franchise Owner - Sorbet (L Corro, Blairgowrie, Menlyn, Cresta)

(2009-01 - 2019-01)

• Became the first Sorbet franchisee in Northcliff, expanding portfolio to four branches across high-traffic retail locations.
• Directed all aspects of franchise operations, including recruitment, HR, training, sales, marketing, stock control, and financial management.
• Built high-performing teams through hands-on leadership, staff development, and strong performance culture.
• Implemented marketing campaigns and local community engagement initiatives that significantly increased client loyalty and sales growth.
• Negotiated supplier and landlord agreements to ensure cost efficiency and maximise profitability across multiple sites.
• Successfully exited the business, selling three franchises in 2017 and the final branch in 2019, having established a track record of strong revenue performance and loyal customer bases.

Key Accounts Executive - Creative Productions & SA Greetings

(1997-04 - 2009-09)

• Handpicked by former management to manage national key accounts, including large chain retailers such as Makro, Clicks, and Trade Centre.
• Oversaw a team of roving merchandisers across multiple regions, ensuring strong product visibility, brand consistency, and sales growth.
• Negotiated terms and managed high-value contracts, consistently meeting and exceeding revenue targets.
• Built and maintained strong client relationships with senior stakeholders, ensuring long-term business retention.
• Played a key role during the company's acquisition and rebranding by American Greetings, supporting operational integration and maintaining stability with clients.
• Recognised for ability to drive sales growth through strategic account management, merchandising excellence, and relationship building.

Founder & Manager - The Pie Works

(1994-09 - 1997-03)

• Established a successful retail food outlet from concept to daily operation, including store design, staffing, equipment sourcing, and supplier management.
• Created and implemented marketing strategies to attract and retain customers, building a strong local client base.
• Secured a product listing with Norwood Hypermarket's Kosher Deli, managing daily deliveries, merchandising, and customer service.
• Gained valuable entrepreneurial experience in launching and running a business, balancing financial, operational, and customer-facing responsibilities.

Key Accounts Executive - Sylko Paper

(1989-02 - 1994-08)

• Promoted from Sales Representative to Key Accounts Executive within four years, reflecting strong sales performance and client management.
• Managed national retail clients including Hypermarket, Hyperama, Makro, Clicks, and Trade Centre.
• Negotiated pricing, contracts, and promotional campaigns, consistently achieving revenue growth targets.
• Strengthened brand presence within the stationery and household goods markets, securing repeat business and long-term relationships.
• Recognised for exceptional commercial acumen and the ability to drive results within competitive retail environments.

Sales Representative - Colcra (Craig Laboratories)

(1987-12 - 1989-01)

• Managed and serviced an existing client base, increasing market penetration through attentive customer service and consistent follow-up.
• Introduced new products to clients, contributing to revenue growth and stronger market positioning.
• Developed early skills in account management, communication, and relationship-driven sales.

Sales Assistant - Northcliff Bowling Centre

(1982-12 - 1987-11)

• Worked part-time while studying, managing pro-shop sales, customer support, and event promotion.
• Recruited and encouraged bowlers to participate in leagues and tournaments, helping to grow club membership.
• Developed a strong foundation in customer service, sales, and teamwork.

High School Diploma - Northcliff High – Johannesburg