Lynn Bernon

I am a highly motivated individual with a passion for helping people. I recently worked in retail, where I built strong communication skills by resolving customer complaints directly on the floor. I am looking to transition into a call centre role because I thrive in fast-paced environments and want to use my problem-solving skills to help people over the phone.

Verifications Agent at Redial BPO (2023-08 – Present)

• Verifying information, ensuring accuracy, and maintaining quality in various processes often involving background checks, data verification, and communication with sources.

Customer Service Agent at Icontact (2022-11 – 2023-08)

• Answering Customer Inquiries
• Resolving Issues and Complaints Processing Orders and Transactions Ensuring Customer Satisfaction

Sales Agent at Carecall (2021-04 – 2021-11)

• Achieved a 95% customer satisfaction rating through exceptional service and proactive problem-solving, leading to increased client retention.

Telesales Agent at Credit Clear (2019-05 – 2020-04)

• Making outbound calls to potential and existing customers to promote products or services.
• Responding to inbound calls from customers who have responded to marketing campaigns.
• Using scripts to guide conversations and ensure consistent messaging

Matric – Batallion Adult Centre (2019-07-31)

End user Computing – The Finishing College (2019-07-31)