Maderie Hattingh

A powerhouse IT Executive with over two decades of experience spanning the full spectrum of Information Technology, Business Analysis, and Project Management. My presence in a leadership role is a result of consistent, high-impact technical delivery and strategic mastery. I am the key driver behind complex proprietary systems, including our in-house CRM, operating at the intersection of business logic and technical architecture.

I am a hands-on leader who 'gets my hands dirty' in the design and implementation phases of the SDLC. While I am not a coder by trade, my technical depth allows me to architect the blueprints that developers follow, ensuring that every integration—be it API, FTP, or DB-to-DB—is structurally sound and strategically aligned. My professional philosophy is mirrored in my commitment to endurance athletics.

Currently training for the Comrades Marathon 2026, I bring the same unwavering discipline, mental motivation, and relentless endurance to the boardroom. I lead with the confidence of an expert who has earned their seat through 20 years of hands-on problem solving and the resilience to see every challenge through to a successful finish.

Information Technology and Communications Manager | Executive Management Team at ADRS Diversified Service (ADRS) (2011-01 – Present)

As the primary driver of IT strategy and communications, I have architected an environment where technology is a competitive advantage. I am a hands-on leader, involving myself deeply in the functional design and implementation phases of systems analysis and software builds. I am the sole key driver behind the design and implementation of our proprietary in-house CRM system.

While I leave the raw coding to the development team, I am responsible for the functional architecture, process flows, and system logic.

• Integrated Call Centre CRM with Cloud-based Telephony and Dialler (Click-to-dial, Auto-dial, Preview-dial)
• Implemented DebiCheck, AEDO, NAEDO, and MPS payment channels
• Designed the core system and mobile application for the Delivery of Goods for Retail
• Designed and maintained debt collection systems for Pre-legal and Call Centre collections (Short-term Loans & Banking Products)
• Rewrote a Garnishee order system into a more comprehensive, end-to-end Legal System
• Designed a new Beneficiary Tracing System and a Voluntary Surrender of Goods / Auctioneer System
• Managed the Outsourcing of Debt from new clients directly into the core CRM via custom integration layers

Deputy Information Officer at ADRS Diversified Service (ADRS) (2021-07 – Present)

Architect of the POPIA/PAIA framework; lead trainer for the organization on data privacy and security policies.

Business Analyst | Software Vendor at Interactive Solutions (2008-10 – 2010-12)

Functioned as a critical liaison between software development and client needs, focusing on CRM design, Technology Integration, and Systems Analysis for various Retail clients and ADRS.

• Designed and supported CRM systems and workflow software
• Spearheaded the delivery of Outsourced Debt Collection and Call Centre Software
• Designed workflow software for Auctioneers and Debt Review applications

Senior Business Analyst | Health Systems, Corporate & Credit Card at Discovery Limited (Discovery Health) (2002-04 – 2008-09)

Established a reputation as a technical authority in Technology Integration, Systems Analysis, and complex financial messaging.

• Automated health claims between doctors and Discovery Health via advanced systems integration
• Gathered requirements and documented technical interfaces for Discovery Credit Card and Home Loan Products
• Designed the Discovery 911 Alert system and the underlying database architecture
• Chaired the PHISC EDI and XML technical subcommittees, setting the industry standard for electronic claims messaging in SA
• Managed entity data integrity for RSA, UK, and US markets across Health, Life, Vitality, and Credit Card divisions

Business Analyst at Hyphen Technology (2000-03 – 2002-03)

Focused on Systems Analysis and financial technology interfaces.

Matric – Hoërskool Florida,

New Horisons (A+ N+ all MS office products) (1995-2000)

Business Analyst Course at Dr Solms ( prof from RAU) in 2000, several s shortcourses in the industry