Magano Mothapo
Telecommunications Operations & Field Management Coordinator
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About
Results-driven Telecommunications Operations & Field Management Coordinator with over 7 years of experience supporting 24/7 mobile network within Telkom, Vodacom and NovaSolis Technologies environment. Strong background in field team coordination, work under planning, corrective maintenance, SLA management, reporting and client communication. Proven ability to manage high-pressure operational environments, ensure network availability, and support RF/RAN and transmission teams to deliver reliable voice and data services.
Experience
Technical Support (Project) - NOVASOLIS TECHNOLOGIES
(2026-02 - 2026-04)
- Upgrade Deployment
- Backup and Recovery
- Testing and Validation
- Documentation
- Troubleshooting
NOC Operator, Contact Centre - MAST SERVICES NOC
(2024-10-02 - 2025-03-31)
- Monitoring the flow of network from the tower to the containers.
- Monitoring network status and dispatching the technician to site.
- Assigning technicians to site
- Tracking up on issues that have been reported and giving reports at the daily network status meetings.
- Monitoring of alarm systems.
NOC Dispatcher - Vodacom FFO Contract - BIDVEST FACILITIES MANAGEMENT NOC
(2023-10 - 2024-09)
- Monitoring network status
- Dispatching technicians and generators
- Arranging security & trackers for the technicians and generators
- Attending status meetings and giving status updates to the Vodacom representative.
NOC Monitoring Agent - Telkom (Data Centres) Contract - BIDVEST FACILITIES MANAGEMENT NOC
(2018-01 - 2023-09)
- Monitoring network in Telkom data centres at Telkom exchanges
- Working with the field technician on network towers.
- Responsible for power supply
- Dispatching a technician with a generator
- Creating quotations for generators and diesel required for power backup
- Attending daily network status meetings & giving reports of sites that we attended to.
- Responsible for engineering maintenance inbound & outbound calls.
Administrator - ESKOM
(2006 - 2011)
Education
Diploma - Electrical Engineering - EKURHULENI WEST TVET COLLEGE
Learnership - Level 2 HVAC learnership and Basic: Generator, plumbing, carpentry and fine access - BIDVEST FM TECHNICAL TRAINING CENTRE (2016 - 2016)
Grade 12 - TSELA CHUEU HIGH SCHOOL (2003 - 2003)
