Magano Mothapo

Telecommunications Operations & Field Management Coordinator

Talent

RandburgMember since July 14, 2026

Field Team CoordinationCorrective MaintenanceSLA ManagementReportingClient CommunicationTroubleshootingTesting and ValidationBackup and RecoveryDocumentationHVACPlumbingCarpentryFine Access

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Field Team CoordinationCorrective MaintenanceSLA ManagementReportingClient Communication

About

Results-driven Telecommunications Operations & Field Management Coordinator with over 7 years of experience supporting 24/7 mobile network within Telkom, Vodacom and NovaSolis Technologies environment. Strong background in field team coordination, work under planning, corrective maintenance, SLA management, reporting and client communication. Proven ability to manage high-pressure operational environments, ensure network availability, and support RF/RAN and transmission teams to deliver reliable voice and data services.

Experience

Technical Support (Project) - NOVASOLIS TECHNOLOGIES

(2026-02 - 2026-04)

Upgrade Deployment
Backup and Recovery
Testing and Validation
Documentation
Troubleshooting

NOC Operator, Contact Centre - MAST SERVICES NOC

(2024-10-02 - 2025-03-31)

Monitoring the flow of network from the tower to the containers.
Monitoring network status and dispatching the technician to site.
Assigning technicians to site
Tracking up on issues that have been reported and giving reports at the daily network status meetings.
Monitoring of alarm systems.

NOC Dispatcher - Vodacom FFO Contract - BIDVEST FACILITIES MANAGEMENT NOC

(2023-10 - 2024-09)

Monitoring network status
Dispatching technicians and generators
Arranging security & trackers for the technicians and generators
Attending status meetings and giving status updates to the Vodacom representative.

NOC Monitoring Agent - Telkom (Data Centres) Contract - BIDVEST FACILITIES MANAGEMENT NOC

(2018-01 - 2023-09)

Monitoring network in Telkom data centres at Telkom exchanges
Working with the field technician on network towers.
Responsible for power supply
Dispatching a technician with a generator
Creating quotations for generators and diesel required for power backup
Attending daily network status meetings & giving reports of sites that we attended to.
Responsible for engineering maintenance inbound & outbound calls.

Administrator - ESKOM

(2006 - 2011)