Mahlo Masego

WORK EXPERIENCE

Corruseal Corrugated – Customer Service Intern (01 April 2025 – Present)

• Assist with daily customer service and administrative operations
• Capture and process customer orders accurately
• Respond to customer enquiries via email and telephone
• Support coordination of delivery schedules and order tracking
• Maintain accurate records for orders, stock, and customer information
• Assist with CRMs, reporting, and general office administration
• Support month-end reporting and customer communication

Finwell Wealth and Legal Services – Credit Legal Specialist & Wealth Advisor (24 April 2024 – 01 April

2025)

• Handled inbound and outbound customer calls
• Assisted clients with account, credit, and legal service enquiries
• Resolved customer queries and complaints professionally
• Captured and updated customer records accurately
• Promoted and explained relevant financial and legal products
• Maintained compliance with company procedures

Builders Express – Wonderpark – Cashier & Sales Assistant (Feb 2023 – Feb 2024)

• Processed customer transactions accurately
• Assisted customers with product and service enquiries
• Ensured correct processing of customer orders
• Maintained high customer service standards in a busy environment

Studio 88 – Sales Consultant (Oct 2022 – Dec 2022)

• Assisted customers with product selection and purchases
• Processed sales transactions and handled payments
• Maintained store cleanliness and stock presentation

Makro – Wonderboom – Cashier & Returns Agent (Mar 2021 – Jun 2021)

• Processed customer transactions and returns
• Assisted customers with complaints and queries
• Maintained accuracy in cash handling and system entries

Tele Tech – Call Centre Agent (Sales) (Feb 2020 – Feb 2021)

• Managed inbound and outbound customer calls
• Provided customers with product and service information
• Captured customer data and updated account records

Grade 12