Maishibe Malatji

Resourceful administrative professional with extensive experience in office management, client account management, and bookkeeping. Proven ability to handle reception duties, manage client accounts, issue invoices, and follow up on outstanding debt, ensuring financial accuracy. Skilled in MS Office Suite, with a strong foundation in computerized bookkeeping and business literacy.

Eager to leverage administrative expertise and client relations skills to contribute to the success of your organization.

Admin Administration - SYNAQ (PTY) LTD

(2008-03 - 2026-02)

• Greeted and welcomed guests, providing a positive first impression of the organisation.
• Directed visitors and responded to their inquiries.
• Notified staff members of guest arrival.
• Answered telephones, took and relayed messages accurately, and provided information to callers.
• Received and sorted incoming mail and packages.
• Managed SYNAQ's Direct Clients accounts, ensuring all accounts were up-to-date.
• Issued manual invoices and ensured clients received their statements promptly.
• Followed up on outstanding debts to maintain positive cash flow.
• Addressed client queries in conjunction with the Client Manager.
• Escalated unresolved issues to the Financial Manager for resolution.
• Notified clients of account suspension due to non-payment and provided clear reasons.
• Informed the Financial Manager of client suspensions and the underlying reasons.
• Generated credit notes within SYNAQ's billing system for Direct Clients, subject to Financial Manager approval.
• Created cancellation tickets in SYNAQ's billing system for Direct Clients, pending Directors' approval.
• Loaded purchase orders into the accounting system (Xero) for Directors' approval.
• Processed creditors' invoices within the accounting system (Xero) for Financial Manager approval.

Matric certificate - Sepedi, English, Afrikaans, Business Economics, Economics, Mercantile Law & Accounting - High School Alex Centre (2010 - 2011)

Certificates - Damelin (2013-05 - 2013-05)