Malebo R

Dedicated and versatile IT professional with experience in IT support, project coordination, and vendor/contract administration. Holds a B.Com in IT Management and currently completing an Advanced Business Analysis program. Skilled in technical support, process automation, project scheduling, budgeting, risk management, and Agile delivery.

Experienced in managing system change requests, user training, and Microsoft Project Online administration. Strong capabilities in vendor resource management, onboarding/offboarding, IT governance compliance, visual reporting, and cross-functional coordination. Currently developing Power BI dashboards to support data-driven decision-making and enhance business intelligence.

Vendor Resource & Contract Administrator - DISCOVERY HEALTH (PTY) LTD – VITALITY GLOBAL

(2022-12)

• Resource onboarding and offboarding aligned with IT governance and HR systems
• Development of visual reports for resource planning and contract tracking using Power BI
• Optimized and documented business processes to align with current operational needs
• Vendor engagement for contract renewals, SOWs, CRs, and addendums
• Maintenance of resource tracking systems and job profiles
• Management of cross-functional resource changes (e.g., cost center, team transfers)
• Compliance with onshore/offshore classification and headcount reporting
• Collaboration with stakeholders to align contract administration with enterprise IT strategies

Project Administrator - DISCOVERY HEALTH (PTY) LTD - VITALITY GROUP

(2019-11 - 2022-11)

• Provided administrative and operational support across enterprise IT projects
• Create visual reports and dashboards using ServiceNow
• Facilitated solution analysis and project planning for stakeholder decision-making
• Supported full project lifecycle: scheduling, budgeting, risk management, and reporting
• Managed system change requests, testing, and process documentation
• Delivered 1st-level support and metadata management for Microsoft Project Online
• Trained users and created SOPs and user guides for system processes
• Assisted with data modeling and supported timesheet and billing accuracy
• Participated in Agile ceremonies and contributed to workflow improvements

IT Support Engineer - DISCOVERY HEALTH (PTY) LTD – DISCOVERY CENTRAL SERVICES

(2017-01 - 2019-10)

• Delivered technical support for software, hardware, and network issues (onsite and remote)
• Diagnosed system issues and recommended performance enhancements
• Administered user accounts and configured desktop, mobile, and network infrastructure
• Maintained records of support requests, configurations, and resolutions
• Conducted root-cause analysis to support IT governance and compliance
• Provided basic Java development support and contributed to internal tool customization
• Identified automation opportunities to improve support efficiency

Advanced Business Analysis - Business Analysis - FACULTY TRAINING INSTITUTE (2024-06 - 2024-06)

B.Com - IT Management - MANCOSA (2021-01 - 2023-12)

A+ and N+ - IT Certifications - TORQUE IT (2016-01 - 2016-12)

National Senior Certificate - LINGITJHUDU SECONDARY SCHOOL (2013-01 - 2013-12)