Malerato Kebaitse

Dedicated and motivated customer service professional with over 3 years of experience in call center and retail environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction ratings. Proficient in CRM systems (Salesforce, Zendesk) and multilingual in English, IsiZulu, and basic Afrikaans. Recognized for strong communication skills, adaptability, and consistent performance in fast-paced environments

Admin Assistant - Unified Public School

(2021-02 - 2021-12)

• Managed administrative tasks including filing, scheduling, and record keeping.
• Supported staff with portfolio preparation and documentation.
• Ensured smooth daily operations through effective organization.

Sales agent - Startrek

(2022-01 - 2024-01)

• Assisted customers with product selection and purchases. Processed transactions accurately and efficiently.
• Provided product knowledge and solutions to customer queries.
• Contributed to team sales targets and customer loyalty initiatives.

Customer service agent - Sutherland Global

(2024-03 - 2024-10)

• Handled customer inquiries via phone and email, ensuring timely resolution.
• Consistently achieved a 95% customer satisfaction rating.
• Utilized Salesforce CRM to track and manage customer interactions.
• Awarded Top Agent for exceeding performance targets.

Independent Sales Agent - Credico

(2026-02 - 2026-03)

• Build a relationship between customers and the company (Avbob)
• Presenting products to potential customers
• Negotiating sales and closing deals
• Meeting sales targets and performance goals
• Providing customer support and feedback to the company

Cashier - Piccadilly

(2024-11 - 2026-01)

• Processed daily transactions averaging R15,000 with 100% accuracy, ensuring balanced cash drawers.
• Delivered fast, friendly service to 200+ customers per shift, maintaining a 95% satisfaction rating.
• Trained and mentored new cashiers on POS systems, compliance policies, and customer service standards.
• Resolved customer complaints and returns efficiently, strengthening loyalty and repeat business.
• Maintained a clean, organized checkout area to improve efficiency and customer experience.

National Senior Certificate - Princess High School (2018)