Maluti Aqua Holdings

I have 13 years in Call Center industry and i have worked with different private companies that deals with Inbound/outbound, Sales and Customer Services.

Experienced Call Center Representative with a proven track record of providing exceptional customer service. Skilled in handling high-pressure situations and resolving complex customer issues. Proficient in using call center software and technologies.

• Grade 12/ Matric.
• Graduate
• 13 years of work experience as Call Center Manager.
• Knowledge of the function and process in a Call Centre Environment.
• Track record of coaching a team.
• Good written and verbal communication.
• Proficiency in MS Office and Excel.