Call Center
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I have 13 years in Call Center industry and i have worked with different private companies that deals with Inbound/outbound, Sales and Customer Services.
Experienced Call Center Representative with a proven track record of providing exceptional customer service. Skilled in handling high-pressure situations and resolving complex customer issues. Proficient in using call center software and technologies.
-Grade 12/ Matric.
-Graduate
-13 years of work experience as Call Center Manager.
-Knowledge of the function and process in a Call Centre Environment.
-Track record of coaching a team.
-Good written and verbal communication.
-Proficiency in MS Office and Excel.
