Mamautsoe Dhlamini
Call centre customer care service
Talent
JohannesburgMember since May 22, 2026
Manage incoming callsProficiency in Microsoft excelGeneral computer literacyGreeting visitors and manage front desk dutiesEnsure accuracy and consistency in documentationCustomer service and communicationCapturingExcellent write and verbal communication
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Manage incoming callsProficiency in Microsoft excelGeneral computer literacyGreeting visitors and manage front desk dutiesEnsure accuracy and consistency in documentation
About
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Call centre customer care service - Plus 94 Research
I was gathering service feedback on behalf of standard bank
- Effective communication clearly and respectfully interacting with clients and stakeholders to understand their need and provide solution
- Problem solving identifying and solving issues promptly to ensure clients satisfaction
- Demonstrating expertise reliability and customer centric approach in all interacti
- Developing skills and knowledge to provide better customer service
Office administration - Khayelihle Primary School
(2024-01 - 2025-12)
- Record-keeping student, staff, and school data
- Communication parents, students, staff, and external parties
- Scheduling appointments, events, and calendars
- Data management student performance, attendance, and metrics
- Financial administration budgeting, invoicing, and payments
- Typing of all documents
- Typing assignments
- excell
- maintain diaries
Education
Office administration - Ekurhuleni west college
Plumbing - Xhilembeni
System support - K boneng consulting services
Skills
Call centre customer care service
