Mamokhalinyane Tlali
IT Support Technician
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About
IT Support Technician with 3+ years of hands-on experience delivering first-line technical support, network fault diagnosis, and end-user device management across business operations. Skilled at troubleshooting connectivity issues (Ethernet, TCP/IP, LAN/WAN) end-to-end, maintaining CCTV and networked device infrastructure, and communicating technical solutions clearly to non-technical stakeholders. Comfortable working shift-based schedules, including nights and weekends.
Brings an AWS AI Practitioner certification and cloud fundamentals as an added asset for teams modernising their tooling and knowledge base.
Experience
IT Support Technician at Build It (2022-01 – 2025-01)
Owned end-to-end first-line technical support for hardware, software, and network infrastructure across business operations, taking issues from initial diagnosis through to resolution independently.
- Diagnosed and resolved network connectivity faults (Ethernet, TCP/IP, LAN/WAN) using structured troubleshooting methodology to minimise downtime and maintain system availability.
- Configured, deployed, and maintained CCTV infrastructure and end-user device ecosystems, supporting multiple systems and sites simultaneously.
- Delivered timely end-user support, translating technical issues into clear guidance for non-technical stakeholders — a skill directly transferable to remote client and field-operations support.
- Ran preventative maintenance programmes, demonstrating proactive ownership and a systematic approach to keeping systems and devices operating reliably.
- Worked flexible and shift-based hours as required by business operations, including out-of-hours coverage.
Education
Bachelor of Mobile Computing (Honours) in Mobile Computing – Botho University
