Customer Service Assistant at ME Elecmetal Prima Manufacturing (2025-07 – 2026-04)
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
Inventory Assistant at ME Elecmetal Prima Manufacturing (2025-05 – 2025-06)
- Performed inventory control, such as counting, and stocking merchandise.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Administrator (Clerk Finance Enquires) (2024-05 – 2025-04)
- Register customers on siyakhokha.
- Printing water and electricity statements.
- Meter readings.
- Opening municipal accounts.
- Capture payments arrangements.
- Analyzing water and electricity accounts.
- Handle customer complaints to ensure the accounts are correct.
- Unblock electricity pre-paid meters.
Buyer (2026-01 – Present)
- Source and evaluate suppliers to ensure best quality, price, and delivery terms
- Request and compare quotations from different suppliers
- Negotiate prices, contracts, and payment terms to achieve cost savings
- Place and manage purchase orders in line with company requirements
- Monitor supplier performance and ensure timely delivery of goods
- Maintain accurate purchasing records and supplier databases
- Coordinate with internal departments to determine purchasing needs
- Ensure all purchased goods meet quality and specification standards
- Manage stock levels to avoid shortages or overstocking
- Resolve supplier issues, delays, and discrepancies efficiently
