Mandinakhe Masiko

I am a very energetic, young, confident and self -organised person who strives for excellence in any given task. I am seeking an opportunity with your company to showcase my skills and expertise, to learn and grow while contributing positively to its productivity and growth. I am a hard worker and a very persuasive individual who aims to reach set targets.

I work well as member of team and produce results even on individual tasks. Top achiever for two consecutive years at Emerald. I value honesty and apply integrity in all tasks.

Administrator: Client Services - Collections - Meerkat

(2025-08)

• Speak to customers that have an outstanding balance
• Work to agreed quality standards and agreed timescales.
• Responsible for managing complaints and ensuring compliance.
• Maintain customer related information.
• Keep accurate records, identify gaps in customer records and proactively collect information for funeral policies and schemes.
• Inbound and Outbound calls to customers
• Debt collection
• Manage complaints
• call handling
• Communicating with clients via WhatsApp, and email.
• Retaining old schemes.
• Sourcing quotes for new clients.

Administrator: Customer Support - Digital Gaming Corporation South Africa

(2025-02 - 2025-07)

Reason for leaving: Retrenchment – Company closed down

• Processing refunds and bonuses
• Processing allocation of funds
• Resolving disputes
• Establishing a rapport
• Chats with clients on Zendesk
• Sending e-mails to clients
• Achieving monthly targets (KPI)
• Used GeoComply for client verification
• Used Microsoft Teams for meetings
• Used Hubspot to communicate with the team and hot leads.

Administrator: Representative Conduct & Investigations - Emerald Life Insurance

(2021-12 - 2025-01)

Reason for leaving: Growth and development

• Investigations
• Debarments
• Disciplinary hearings
• Administration
• Achieving monthly targets
• Sending emails to clients
• Liaising with branch managers’ nation wide
• Used Microsoft Teams for meetings

Sales: Financial Adviser - Sanlam Sky – Izulu

(2019-02 - 2020-01)

Reason for leaving: Relocation to Cape Town

• Sold insurance policies and serviced existing clients
• Creating and cultivating relationships with clients.
• Conducted presentations for large groups.
• Conducted detailed financial needs analysis for clients and provided financially sound advice.
• Meeting monthly sales targets.
• Adherence to risks and compliance requirements.
• Communicated with clients via emails and WhatsApp.
• Navigated between inbound and outbound calls.

Administrator: Assistant - McDonalds & Associates

(2017-06 - 2017-12)

Reason for leaving: In service learning

• Greeting, welcoming and attending to clients
• Managing all communication with clients
• Filing and keeping call logbook
• Setting up ICT for power point presentations and housekeeping

Administrator: Personal Assistant - Fahrenheit Capital

(2015-11 - 2016-03)

Reason for leaving: Contract

• Receiving and sending correspondence to clients
• Managing the CEO diary
• Making travel and accommodation bookings

Outbound: Debt Collector - Anthony Richards & Associates

(2013-01 - 2015-02)

Reason for leaving: Contract

• Debt collection
• Data capturing
• Negotiate payoff deadlines or payment plans

Post Graduate Diploma in Education: SP & FET - Two Oceans Graduate Institute (2024)

National Diploma: Entrepreneurship - Cape Peninsula University of Technology (2017)

Matric: Grade 12 - KwaKomani Comprehensive School (2011)