Mandisa Malaza

Experienced in recruitment, employee relations, performance management, and HR policy and administration. Expertise in supporting managers, managing HR systems, payroll, ensuring compliance, and leading employee learning and development to enhance skills, organisational efficiency and streamline HR operations.

HR Manager - International Committee of the Red Cross (ICRC) - Pretoria for ICRC in Southern Africa

(2023-06)

Aligning HR practices with ICRC regional, and institutional strategies via assessments to support functional leadership in achieving strategic goals and objectives.

• Leading HR process improvements, implement operational strategies, and ensure compliance with policies, ethical standards, and legal requirements.
• Supporting HR teams with tools, develop performance improvement plan. Manage recruitment, probationary reviews, headcount, benefits and compensations, and assist with staff management.

HR Officer - ICRC Regional Delegation for Southern Africa - Pretoria for ICRC in Southern Africa

(2018-06 - 2023-05)

Ensured compliance with South Africa's labour laws, resolved employee complaints, and managed disciplinary outcomes while adhering to ICRC institutional HR policies and regulations.

• Led recruitment campaigns, optimised processes, and supported managers in staff performance management, employee learning and development, and talent acquisition.
• Oversaw salary management and benefits, facilitated training, and ensured appraisals, feedback, and career development to drive continuous employee growth and organisational efficiency.

HR Administrator - Clicks Group - Pretoria, South Africa

(2016-07 - 2018-05)

Oversaw HR operations for top-performing stores, ensuring consistent labour policy enforcement and high compliance across stores and distribution centres.

• Supported store managers with labour relations, disciplinary actions, and non-compliance issues, while analysing SAP reports and conducting employment checks to inform hiring decisions.

HR Officer - Fair Price (Ltd) - Pretoria, South Africa

(2015-03 - 2016-06)

Assisted line managers with recruitment, onboarding, and employee development, ensuring alignment with business needs and smooth cultural integration.

• Oversaw HR operations, including scorecards, job requisitions, salary payouts, Unemployment Insurance Fund (UIF) compliance, and represented the company in the Commission for Conciliation Mediation and Arbitration (CCMA) labour disputes to uphold legal compliance.

Training Facilitator - Edcon (Ltd) - Pretoria, South Africa

(2013-06 - 2014-12)

Conducted training needs analyses to identify skill gaps, supported line managers in addressing development requirements, and provided feedback through detailed learning outcome reports.

• Managed learning documentation, including attendance records and assessment results, ensuring accurate and organized recording in relevant systems.

HR Administrator: Learning and Development (Internship) - Edcon (Ltd) - Pretoria, South Africa

(2012-07 - 2013-01)

Organised and managed training events, aligning with organisational goals while maintaining accurate records and contracts for efficient information access.

• Ensured timely project completion by meeting deadlines and enhancing the quality of reports, documents, and presentations through thorough proofreading.

HR Planning and Provision Administrator (Internship) - Gauteng Department of Education (Benoni District) - South Africa

(2011-01 - 2011-12)

Facilitated new appointments by drafting interview questions, managing documentation, and ensuring compliance with hiring processes.

• Coordinated vacancy management, advertising positions on various platforms to attract qualified candidates, and supported performance and development systems for employee growth.

Student Assistance - Tshwane University of Technology (Electronic Resource Centre) - Pretoria, South Africa

(2009-02 - 2009-12)

Monitored student progress and created reports to track student performance.

• Assessed student learning styles and adapted instruction accordingly to maximise student understanding.

B-Tech - Labour Relations Management - Tshwane University of Technology

National Diploma - Human Resource Management - Tshwane University of Technology

Grade 12 (Matric) - Jules High School