Mandisa Masizana

I currently perform administrative duties for clients at home, I perform the following:

Type documents (CVs, Assignments, presentations)

Report writing

Designs (invitations, business cards and posters)

I recently worked for a community project under Elundini Municipality as a Project Steering Committee.

Period: May 2025 — Jan 2026

Duties

• Directed project governance to ensure alignment with strategic objectives,

improving decision-making efficiency and stakeholder engagement.

• Orchestrated cross-functional collaboration to maintain project scope integrity, enhancing overall delivery predictability and resource allocation.
• Established quality assurance protocols that reinforced compliance standards, safeguarding project outcomes and organizational reputation.
• Prioritized risk management initiatives to mitigate potential disruptions,

thereby increasing project resilience and continuity.

• Aligned stakeholder expectations with project milestones, fostering transparency and improving customer satisfaction throughout the project lifecycle.

From July 2014- October 2024 I was employed by Kapsch TrafficCom (KtcZA).

My positions and duties were as follows:

• Customer Service Administrator (Claims and

Complaints)

Sep 2015 — May 2016

• Comply with CRM logging on and off process Comply with the start and end communication process on CRM using required scripting to meet customer service KPIs.
• Provide customers with product and service information.
• Capture information and verify accuracy.
• Resolve cases within the 5 days KPI Handle and resolve customer queries.
• Identify and escalate priority issues (case managemement)
• Transaction Processing Operator (Invoice

Verification)

Jul 2014 — Oct 2024

• Validate and process invoices.
• Manually recover VLN to ensure maximum collection on violator accounts.
• Meet productivity and scheduled adherence target in accordance with the service delivery standards.
• Search for the latest data using different entities e.g enatis, transunion.
• Update electronic register (daily, weekly and monthly).
• Update performance report
• Monitor system performance and compile hourly report.

1.International Certificate in Call Centre Operations.

• Computer Level 2 Programme