I recently worked for a community project under Elundini Municipality as a Project Steering Committee.
Period: May 2025 — Jan 2026
Duties
- Directed project governance to ensure alignment with strategic objectives,
improving decision-making efficiency and stakeholder engagement.
- Orchestrated cross-functional collaboration to maintain project scope integrity, enhancing overall delivery predictability and resource allocation.
- Established quality assurance protocols that reinforced compliance standards, safeguarding project outcomes and organizational reputation.
- Prioritized risk management initiatives to mitigate potential disruptions,
thereby increasing project resilience and continuity.
- Aligned stakeholder expectations with project milestones, fostering transparency and improving customer satisfaction throughout the project lifecycle.
From July 2014- October 2024 I was employed by Kapsch TrafficCom (KtcZA).
My positions and duties were as follows:
- Customer Service Administrator (Claims and
Complaints)
Sep 2015 — May 2016
- Comply with CRM logging on and off process Comply with the start and end communication process on CRM using required scripting to meet customer service KPIs.
- Provide customers with product and service information.
- Capture information and verify accuracy.
- Resolve cases within the 5 days KPI Handle and resolve customer queries.
- Identify and escalate priority issues (case managemement)
- Transaction Processing Operator (Invoice
Verification)
Jul 2014 — Oct 2024
- Validate and process invoices.
- Manually recover VLN to ensure maximum collection on violator accounts.
- Meet productivity and scheduled adherence target in accordance with the service delivery standards.
- Search for the latest data using different entities e.g enatis, transunion.
- Update electronic register (daily, weekly and monthly).
- Update performance report
- Monitor system performance and compile hourly report.
