Mandisa Shange

I am a purpose driven, hardworking, open minded, passionate and ambitions individual that enjoys helping, leading, and solving problems. I am outgoing, fun and engaging person that loves work as a team to achieve a goal, even though, we see things differently I value constructive criticism. I love meeting new people and learning from them I'm an enthusiastic person and excited by the opportunity to learn and develop new skills.

Cashier and Packer at Makro Woodmead (2023-11 – 2024-02)

Retail operations including cash handling and inventory management

• Handle customer transactions, operates the cash register, and provides accurate change
• Assist with returns and address customer queries
• Efficiently and securely packaging purchased items, maintaining inventory organization, and assisting with restocking shelves
• Both roles contribute to the smooth operation of a retail store and ensure positive customer experiences

Help Desk at Moipone Academy Science Centre NPO (2019-06 – 2020-01)

Technical support and documentation for software users

• Update and upload pictures, events, and outings on Facebook
• Collated and wrote clear and concise documentation to assist users in accessing and utilizing key software
• Demonstrated excellent time management skills, prioritizing and coordinating multiple open cases at once
• Resolved technical and application problems via help-desk both over phone and in person

English Language Instructor - Part Time at MPC Recruitment (2016-11 – 2019-07)

Online English language instruction for adult and junior students in China

• Used outstanding communication and interpersonal skills to engage and motivate adult and junior students in China using TutorABC as a learning platform and getting a rating of 9.5 or above
• Adapted teaching styles to suit student capabilities and competencies, maximizing their potential
• Devised fun, innovative techniques to teach young children, through song, pictures and video
• Worked with energy and enthusiasm to best maintain student engagement and enjoyment via the computer

Lab Assistant at University of Pretoria (2017-01 – 2018-10)

Laboratory preparation and support for chemistry practicals

• Clean laboratory in preparation for first- and second-year practical's
• Assist students with chemistry setup and chemical collections during practical's
• Assist lab manager to prepare the lab for practical's for second year students
• Assist with the disposing and labeling of chemicals after practical's have been completed

Waiter at Galito's Restaurant (2016-05 – 2016-07)

Customer service and order management in a restaurant setting

• Consistently receiving positive feedback and reviews from customers regarding excellent service, friendliness, and attentiveness
• Multi-tasking while taking accurate and detailed orders from customers
• Communicating orders to the kitchen staff or entering them into a computer system
• Ensuring that orders are prepared and served promptly

Junior Tukkies at University of Pretoria (2013-02 – 2013-10)

Student support and university orientation assistance

• Assist students from grade 11 and 12 with getting ready for camp and orientation around the university premises
• I assisted with checking for schools visiting the university during events
• I assisted with the preparation for Career day at the University of Pretoria

Bachelor of Science in Chemistry – University of Pretoria (2012 – 2018)

National Senior Certificate in General – Sagewood College (2011 – 2011)

National Senior Certificate in General – Sandringham High School (2004 – 2009)