Mandla Dlamini

Motivated and adaptable professional with experience in technical support, computer training, customer service, administration and team supervision. Skilled in supporting customers, maintaining IT equipment, facilitating computer learning and coordinating day-to-day business operations. Committed to delivering reliable service, solving problems and contributing positively to an organization.

Technician Supervisor - Ngwane Brothers Tech Systems

(2024-01 - 2026-05)

• Supervised daily tasks and coordinated staff duties to support smooth business operations.
• Managed customer service, workstation allocation and service-related enquiries and complaints.
• Assisted customers with online applications, job applications and computer repairs.
• Managed cash transactions, sales records, financial reports, quotations, invoices and business documents.
• Monitored computers, printers, scanners and internet connectivity; performed basic troubleshooting and software maintenance.
• Managed stationery, stock control and office supplies, and promoted business services.

Facilitator - Inqolobane Computer Training

(2020-06 - 2023-09)

• Delivered computer training and practical support to students.
• Supported lesson preparation, student progress monitoring and computer literacy development.
• Assisted with computer maintenance, software updates and basic troubleshooting.

Senior Lecturer - Avuxeni Computer Academy KZN

(2017-12 - 2019-11)

• Taught basic and advanced computer skills, including hardware and software fundamentals.
• Prepared lesson plans, teaching materials, practical sessions, assessments, tests and examinations.
• Registered students, maintained attendance records, recorded marks and prepared performance reports.
• Assisted students with assignments and projects; installed and updated software and maintained IT equipment.
• Monitored practical lessons and maintained discipline in the computer laboratory.

Call Centre Attendant - Yumbi Call Centre

(2015-07 - 2016-12)

• Answered incoming customer calls professionally and provided information about products and services.
• Transferred calls to relevant departments and updated customer records on the computer system.
• Maintained positive customer service and supported customer satisfaction.

Grade 12 (Matric) - IsiZulu, English, Mathematical Literacy, Life Orientation, Geography, History and Tourism - Dingukwazi High School (2014)

6-month certificate - Inbound and Outbound Call Centre - TE Training Solutions (2015)

Certificate - End User Computing - Inqolobane Computer Training (2017)