Mandla Maso

I am a dynamic and results-oriented professional with a proven track record of driving financial success through strategic planning and innovative solutions. Possessing a strong analytical mindset and exceptional attention to detail, I thrive in fast-paced environments where I can leverage my expertise in Sales team management to deliver tangible results. With a passion for problem-solving and a collaborative approach, I excel in cross-functional teams, fostering relationships and driving projects to fruition.

My dedication to continuous learning and adaptability ensures that I stay ahead of industry trends, enabling me to make informed decisions and add value to any organization.

Area Manager - Africanbank

(2022-01)

To manage the sales force within defined regional territory. Responsible for managing the sales operations, meeting targets, and managing the sales team in the region. Support the bank's drive to deliver a multi-channel distribution capability to its customers. To provide supervision to subordinates.

• Capacity Planning Ensure branches have adequate skilled staff of the right caliber to deliver on customer service and sales expectations
• Planning and Scheduling of Work/Activity - Manage scheduling requirements within the branches in terms of contribution and targets of all products
• Productivity Control - Monitor and review productivity progress against deadline targets and output
• Ensure that all productivity in branch results in producing high quality deals and customer satisfaction
• Ensure that all productivity and in branch processes adhere to the company's internal controls
• Develop and implement operational improvements
• Ensure non-value-added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
• Influence, Manage & embed change journeys to meet current business requirements
• Implement operational improvement processes to reduce risk, minimize costs and improve operational performance
• Develop a high-performance team and step up change
• Promote and uphold company performance standards, values driven culture and work ethic
• Deliver and step up change in the following aspects of the business: Sales performance new and existing products
• Manage Operational risk and compliance
• Train and develop staff
• Establish goals and objectives for self and team and implement accordingly to help support/improve job performance
• Be aware of and promote operational best practice and performance standard
• Develop and monitor performance standards
• Identify individual training need
• Implement, monitor, and review training and developmental plan
• Monitor and manage KPI's
• Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, FAIS, Risk and Compliance Performance Management & Staff Appraisals
• Monitor, review, and address employee under performance, maintaining appropriate records in accordance with company procedures
• Conduct and perform annual performance appraisals
• Ensure the appropriate systems and processes are in place to measure and manage staff
• Coach and develop a high-performance team
• Discipline & Grievance Procedures
• Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures
• Always treat internal and external customers fairly

Area Manager - Liberty

(2020-11 - 2021-12)

• Develop sales plan to attain set goals/targets
• Communicate the sales plan to sales teams
• Recruit resources according to HR plan
• Participate in Provincial budgeting process
• Implement & monitor company policies & procedures
• Manage sales staff performance monthly
• Evaluate progress against goals monthly
• Prepare monthly management report
• Monitor expenses against budget and Track deviation, investigate reasons & recommend corrective action
• Assist with management of monitoring petty-cash requisitions
• Prepare management report on deviations
• Intervene on customer queries & concerns
• Deploy the correct interactions and processes
• Manage Area sales force – recruitment, selection, training & development, performance management, etc.
• Oversee the regional administrative activities
• Liaise with provincial administration on training needs & support

Sales Accounts Manager - PEPSICO

(2014-10 - 2020-10)

• Prepare sales reports, forecasts, and pipeline updates for management
• Represent Attend trade shows, industry events, and networking functions to stay abreast of market trends and represent the brand
• Build and maintain strong, long-term relationships with existing clients
• Prospect and develop new business opportunities within the sector and pursue suitable projects at new and existing client accounts
• Collaborate with the Head of Sales and internal sales team to upsell and cross-sell the product range
• Achieve and exceed monthly and quarterly sales targets
• Oversee and manage the Internal Sales Team
• Ensure the efficient the company professionally in all client-facing interactions
• Prepare orders for clients
• Manage customer complaints and escalations promptly and professionally, maintaining client trust and satisfaction
• Continuously research competitors and monitor industry trends to identify opportunities, inform sales strategy, and ensure the company remains competitive in the market

Sales Representative - Standard bank

(2013-10 - 2014-09)

• Design financial strategies
• Assisting clients to make informed decisions and selling insurance products to them
• Promoting and selling financial Products to meet given targets
• Negotiating with product suppliers for the best possible rates for clients

Financial Adviser - Sanlam

(2011-09 - 2013-09)

• Contacting Clients and setting up meetings, either in an office environment or home or business premises
• Analyze information and preparing plans best suited to individual client requirements
• Conducting in-depth reviews of clients with information on new existing products
• Design financial strategies
• Assisting clients to make informed decisions
• Promoting and selling financial Products to meet given targets
• Negotiating with product suppliers for the best possible rates for client
• Liaising with head office and financial service providers
• Liaising with other professionals such as estate agents
• Keeping up with Financial Products and legislation
• Analyzing financial reports
• Contacting clients with news of new financial products or changes to legislation that may affect new savings and investments
• Regularly meeting aspects of the role e.g., Requirements for disclosure, cost of the services provided and the advised products

Bcom - Law - University of South Africa (2026-06)

Diploma - Business Management - College of Cape Town (2011-12)

National Certificate - Wholesale and Retail Operations level 2 (2010-12)