Area Manager - Africanbank
(2022-01)
To manage the sales force within defined regional territory. Responsible for managing the sales operations, meeting targets, and managing the sales team in the region. Support the bank's drive to deliver a multi-channel distribution capability to its customers. To provide supervision to subordinates.
- Capacity Planning Ensure branches have adequate skilled staff of the right caliber to deliver on customer service and sales expectations
- Planning and Scheduling of Work/Activity - Manage scheduling requirements within the branches in terms of contribution and targets of all products
- Productivity Control - Monitor and review productivity progress against deadline targets and output
- Ensure that all productivity in branch results in producing high quality deals and customer satisfaction
- Ensure that all productivity and in branch processes adhere to the company's internal controls
- Develop and implement operational improvements
- Ensure non-value-added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
- Influence, Manage & embed change journeys to meet current business requirements
- Implement operational improvement processes to reduce risk, minimize costs and improve operational performance
- Develop a high-performance team and step up change
- Promote and uphold company performance standards, values driven culture and work ethic
- Deliver and step up change in the following aspects of the business: Sales performance new and existing products
- Manage Operational risk and compliance
- Train and develop staff
- Establish goals and objectives for self and team and implement accordingly to help support/improve job performance
- Be aware of and promote operational best practice and performance standard
- Develop and monitor performance standards
- Identify individual training need
- Implement, monitor, and review training and developmental plan
- Monitor and manage KPI's
- Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, FAIS, Risk and Compliance Performance Management & Staff Appraisals
- Monitor, review, and address employee under performance, maintaining appropriate records in accordance with company procedures
- Conduct and perform annual performance appraisals
- Ensure the appropriate systems and processes are in place to measure and manage staff
- Coach and develop a high-performance team
- Discipline & Grievance Procedures
- Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures
- Always treat internal and external customers fairly
Area Manager - Liberty
(2020-11 - 2021-12)
- Develop sales plan to attain set goals/targets
- Communicate the sales plan to sales teams
- Recruit resources according to HR plan
- Participate in Provincial budgeting process
- Implement & monitor company policies & procedures
- Manage sales staff performance monthly
- Evaluate progress against goals monthly
- Prepare monthly management report
- Monitor expenses against budget and Track deviation, investigate reasons & recommend corrective action
- Assist with management of monitoring petty-cash requisitions
- Prepare management report on deviations
- Intervene on customer queries & concerns
- Deploy the correct interactions and processes
- Manage Area sales force – recruitment, selection, training & development, performance management, etc.
- Oversee the regional administrative activities
- Liaise with provincial administration on training needs & support
Sales Accounts Manager - PEPSICO
(2014-10 - 2020-10)
- Prepare sales reports, forecasts, and pipeline updates for management
- Represent Attend trade shows, industry events, and networking functions to stay abreast of market trends and represent the brand
- Build and maintain strong, long-term relationships with existing clients
- Prospect and develop new business opportunities within the sector and pursue suitable projects at new and existing client accounts
- Collaborate with the Head of Sales and internal sales team to upsell and cross-sell the product range
- Achieve and exceed monthly and quarterly sales targets
- Oversee and manage the Internal Sales Team
- Ensure the efficient the company professionally in all client-facing interactions
- Prepare orders for clients
- Manage customer complaints and escalations promptly and professionally, maintaining client trust and satisfaction
- Continuously research competitors and monitor industry trends to identify opportunities, inform sales strategy, and ensure the company remains competitive in the market
Sales Representative - Standard bank
(2013-10 - 2014-09)
- Design financial strategies
- Assisting clients to make informed decisions and selling insurance products to them
- Promoting and selling financial Products to meet given targets
- Negotiating with product suppliers for the best possible rates for clients
Financial Adviser - Sanlam
(2011-09 - 2013-09)
- Contacting Clients and setting up meetings, either in an office environment or home or business premises
- Analyze information and preparing plans best suited to individual client requirements
- Conducting in-depth reviews of clients with information on new existing products
- Design financial strategies
- Assisting clients to make informed decisions
- Promoting and selling financial Products to meet given targets
- Negotiating with product suppliers for the best possible rates for client
- Liaising with head office and financial service providers
- Liaising with other professionals such as estate agents
- Keeping up with Financial Products and legislation
- Analyzing financial reports
- Contacting clients with news of new financial products or changes to legislation that may affect new savings and investments
- Regularly meeting aspects of the role e.g., Requirements for disclosure, cost of the services provided and the advised products
