Mandy Mmala
Chemist|Biochemist|Transcriber|Chat moderator
Hire this person
Send a job offer directly to this candidate
About
Recent holder of Honours in Chemistry and BSc (Life Sciences) in Biochemistry & Chemistry from the University of Limpopo with an experience in a research field of chemistry and lab assistant(chemist). I am an open-minded, diligent, enthusiastic individual with practical approach to problem solving. Highly interactive and adapt easily to various environments, can perform effectively under pressure..Have worked as a transcriber and chat moderator.
Experience
Universal Advisor in training - First National Bank (FNB) - South Africa
(2024-10 - 2025-02)
- Digital banking support, helping customer register for online banking or the FNB App.
- Provide excellent customer service to clients by assisting in account queries, resolve complaints & escalate complex issues.
- Sales & product promotion, identify customer needs and recommend suitable solutions & opening accounts.
- Compliance & risk, follow FICA & bank regulations by verifying customer documentation & preventing fraud.
- Cross-sell insurance and investment product.
Education
Honour's degree - Chemistry - University of Limpopo (2021 - 2022)
BSc - Biochemistry & Chemistry - University of Limpopo (2017 - 2021)
National Senior Certificate (NSC) - Science & Maths - Marole Secondary School (2016 - 2016)
