Mandy Mmala

Recent holder of Honours in Chemistry and BSc (Life Sciences) in Biochemistry & Chemistry from the University of Limpopo with an experience in a research field of chemistry and lab assistant(chemist). I am an open-minded, diligent, enthusiastic individual with practical approach to problem solving. Highly interactive and adapt easily to various environments, can perform effectively under pressure..Have worked as a transcriber and chat moderator.

Universal Advisor in training - First National Bank (FNB) - South Africa

(2024-10 - 2025-02)

• Digital banking support, helping customer register for online banking or the FNB App.
• Provide excellent customer service to clients by assisting in account queries, resolve complaints & escalate complex issues.
• Sales & product promotion, identify customer needs and recommend suitable solutions & opening accounts.
• Compliance & risk, follow FICA & bank regulations by verifying customer documentation & preventing fraud.
• Cross-sell insurance and investment product.

Honour's degree - Chemistry - University of Limpopo (2021 - 2022)

BSc - Biochemistry & Chemistry - University of Limpopo (2017 - 2021)

National Senior Certificate (NSC) - Science & Maths - Marole Secondary School (2016 - 2016)