Optical Assistant / Receptionist at Optique Optometrists (2021-03 – 2021-08)
- Greeting and welcoming walk-in clients and make sure they are comfortable while they wait for their scheduled appointment.
- Ensure the front desk is neat, presentable and equipped with all necessary supplies e.g. pens, forms and paper.
- Manage calls by routing them to the proper extensions or taking messages and delivering them within our messaging system.
- Scheduling patients' eye appointments.
- Assist patients with selecting a suitable frame, proper fit and types of lenses.
- Monitor, organize and forward emails.
- Handle filing and data entry as requested.
- Phone Medical Aid to check if patient(s) have available benefits / funds.
- Notify patients on arrival of spectacles for pick-up via WhatsApp / SMS / Telephonically.
- Verify patient billing, load debit order authorisation or debit order cancellations and ensure correct payment has been collected from patients.
- Invoicing
Sales Assistant at The Reader (2017-09 – 2020-10)
- Greeting and Welcoming Customers.
- Provide assistance and advise customers in order to help them find what they need.
- Processing correct payment from customers.
- Ensuring stock levels are well maintained.
- Promoting store cards or special offers via WhatsApp, Telephonically or face to face.
- Arranging window displays.
- Providing customers with quotations and product availability.
- Handling customer complaints or refer customers to management for further assistance.
- Ensure store is clean and stock arranged neatly, presentable and equipped with all necessary supplies.
Shop Assistant at Crazy Store (2016-04 – 2017-08)
- Provide customer service.
- Replenish items on the sales floor when they get low.
- Process and receive shipments and pack into stock room.
- Facilitate transactions using point of sale.
- Sweep and organize items on the sales floor when opening and closing the store.
Hostess at Malibu Spur Steak Ranch (2014-06 – 2014-07)
- Welcome customers as they arrive and take them to their seats.
- Provide customers with menu and explain the day's special.
- Introduce the customers to their waiter.
- Inspect and maintain the dining facilities.
- Help clear tables, ensure they're clean and set up.
- Answer telephone calls at reception desk to take customer's order and requests.
