Mapule Hlophe

A dynamic, results driven professional with a long-standing record and proven history of success in implementing strategies and evaluating processes that result in improved productivity, efficiency as well as improved quality standards. Has demonstrated success in providing visionary leadership in a highly competitive and fast paced environment. Can equally work alone or as part of a team.

A reliable professional who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Can communicate effectively with people from different backgrounds.

Recognized for consistently tackling challenges, issues with great skill and accuracy.

Sales Representative - Inuka Fragments

(2019-01)

Self Employed

• Selling Inuka products to customers- home visits and sales.
• Determining customer requirements and expectations in order to recommend specific products.
• Recommending items needed by customers to increase customer satisfaction and improved transaction order.
• Distributing brochures to current and potential customers.
• Took orders and deliver orders to customers dealing with shortages and BO's when applicable.
• Maintained, ordered stock of supplies and samples, and a small stock of products.
• Kept and maintained records for tax purposes and research.

Administration Clerk - VTSD Hyper - Potchefstroom

(2018-01 - 2018-06)

• Undertaking daily administrative tasks to ensure the functionality and coordination of the company's activities.
• Handling office tasks, such as filing, generating / writing reports.
• Handling daily floats to cashiers and housekeeping duties.
• Stock taking and handling of and reporting expired stock.
• Taking minutes in management meetings and setting up financial meetings.

Quality Control Technician - BASF South Africa (Pty) Ltd

(2005-06 - 2015-12)

• Full testing of final industrial coating products.
• Approving intermediate products and data capturing final results using the SAP System.
• Adhering with all ISO 14001 methods and administration of filing results.
• Calibrating daily used equipment such as Color Computer and etc.
• Identifying possible areas for improvement in quality control processes.
• Complying with established quality, safety, and environmental procedures and policies.
• Mentoring and guiding staff to maintain clean and safe working conditions.

Call Centre Consultant - Liberty Life

(2001-01 - 2002-05)

• Responsible for assisting clients with their pension funds and in claiming provident funds.
• Taking inbound and providing assistance to callers courteously.
• Reporting to the Call Centre Supervisor and giving a report on a daily basis.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

National Diploma - Chemical Engineering - University of South Africa

N4 Certificate - Electrical Engineering - Sedibeng Technical College (1998)

Grade 12, Senior Certificate - El Shaddai Christian School (1996)