Mapule Malatsi

Dedicated retail and hospitality professional with strong customer service, operations, and leadership experience. Passionate about food service and committed to learning and growth. Reliable, detail-oriented, and adaptable with proven ability to manage responsibilities independently and as part of teams. Seeking kitchen or food service roles where I can build professional skills and contribute meaningfully.

Trainee Manager - SPAR - Tzaneen

(2025-09 - 2025-12)

• Managed store operations and customer service
• Assisted with inventory, stock control, and merchandising
• Supported team leadership and staff coordination
• Handled cash management and point-of-sale operations

Project Administrator - Prolink Consulting Engineers - Tzaneen

(2024-03 - 2024-06)

• Coordinated project documentation and communications
• Managed administrative tasks and scheduling
• Supported project coordination across teams
• Maintained accurate project records and files

Sales Consultant - Capitec Bank Limited - Tzaneen

(2018-07 - 2022-12)

• Provided customer service and financial product advice
• Processed transactions and customer inquiries
• Met sales targets and performance goals
• Maintained professional client relationships

Assistant Store Manager - Clicks Group - Tzaneen

(2018-06)

• Assisted with store operations and management
• Supported inventory and stock control
• Helped coordinate customer service and sales

Sales Manager - Shoprite Checkers - Tzaneen

(2016-01 - 2018-06)

• Led sales team and managed daily store operations
• Managed inventory, ordering, and stock control
• Ensured customer service excellence
• Achieved sales targets and performance metrics

Trainee Manager - Shoprite Checkers - Tzaneen

(2014-01 - 2016-12)

• Completed management training programme
• Supported store operations and team coordination
• Developed customer service and sales skills
• Assisted with inventory and stock management

Bachelor of Commerce - BCom - University of Limpopo (2014)

Certificate - Teaching English as a Foreign Language (TEFL) Essentials - Alison Online Learning (2026-01)

Diploma - Operations and Supply Management - Alison Online Learning (2024-11)

Course - Operations Management, Strategy and Product Design - Alison Online Learning (2024-11)

Diploma - Educational Psychology - Alison Online Learning (2024)

Short Course - Risk Management - IQ Academy (2015 - 2020)

Short Course - Bookkeeping - IQ Academy (2015 - 2020)