Marcelle Bosele

Results-driven and customer-focused Call Centre Agent with experience handling customer interactions via chat, email, and phone calls. Strong communication skills in three languages, with a solid background in sales and customer service.

Call Centre Agent - Alorica

(2024-09 - 2026-03)

• Handle customer interactions via phone, chat, and email
• Resolve queries and service issues efficiently
• Maintain accurate customer records and meet performance targets

Salesperson - African Art and Craft Market

(2014)

• Promote and sell products to local and international customers
• Achieve sales targets and build customer relationships

NQF Level 5 - Management - Peas in a Pod

National Diploma - Electrical Engineering (S4 Subjects) - CPUT

N4–N6 - Electrical Engineering - College of Cape Town

Matric