Marcelle Davids
Sales Agent
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About
Managed inbound and outbound customer inquiries to drive acquisition and support sales goals. Handled diverse call scenarios while executing key campaign administration tasks. Coordinated directly with customers via email, managed data entry, and provided essential administrative support to ensure smooth daily operations.
Experience
Sales Agent - Tele-performer
(2022-01 - 2022-04)
Managed inbound and outbound customer inquiries to drive acquisition and support sales goals. Handled diverse call scenarios while executing key campaign administration tasks. Coordinated directly with customers via email, managed data entry, and provided essential administrative support to ensure smooth daily operations.
Lead Generation Specialist - Rankcom
(2022-05 - 2025-04)
Developed and executed targeted lead generation strategies through outbound call operations. Managed high volumes of calls, qualified prospective clients, and conducted market research to improve overall lead conversion rates. Collaborated closely with the internal sales teams for seamless client handoffs and provided detailed reporting for performance analysis.
Customer Service Representative (Monzo Bank Campaign) Core Focus: Live Chats and Emails - Teleperformance
(2025-04 - 2025-11)
Specialized in managing high-volume live chat queues and email channels, delivering real-time digital support and comprehensive administrative backend updates. Focused on complex inquiry resolution and technical troubleshooting while strictly adhering to financial data privacy protocols. Streamlined administrative processes to reduce customer response times and maintained exceptional quality assurance scores.
Senior Associate, Operations (Utility Warehouse Campaign) Core Focus: Blended Calls, Mainstream Email, and Administration - WNS
(2025-11)
Specialized in managing high-volume live chat queues and email channels, delivering real-time digital support and comprehensive administrative backend updates. Focused on complex inquiry resolution and technical troubleshooting while strictly adhering to financial data privacy protocols. Streamlined administrative processes to reduce customer response times and maintained exceptional quality assurance scores.
Education
Grade 12 - Windsor High School
