Marcello Piedimonte

Currently I am responsible for creating high-quality annotated datasets that will be used to train and improve Generative Artificial Intelligence models. I avail of a natural propensity for languages and I am able to naturally connect with people. This has paved my path in both the sales and the hospitality industries.

I enjoy contributing to a relaxed yet productive environment. I consider myself as being both a hard working individual and a team player who always manages to motivate and bring out the best in others.

ANNOTATOR • AMAZON • 02/2024 – CURRENT

Responsible for creating high-quality annotated datasets that will be used to train and improve Generative Artificial Intelligence models.

MODERATOR • AMAZON • 10/2021 – 01/2024

Italian Moderator at Communities. I provided email assistance to customers and sellers by answering their questions and requests for information. I also moderated customers’/sellers’/influencers’ reviews on the Amazon Communities Portal in accordance to posted Amazon guidelines.

SALES AGENT / CUSTOMER CARE • MINDPEARL – LUFTHANSA GROUP • 03/2019 – 09/2021

Assisting mostly Italian speaking customers to plan their flights and taking care of after sales queries. Conducting and mastering other call center related customer care activities.

MANAGER / CUSTOMER CARE • SUNSET RESIDENCE • 2013 – 2018

I have managed and grown the client portfolio for a local guest house in Sunset Beach, Cape Town. My duties included:

-general day to day management functions,

-advertising and marketing both locally and offshore

-negotiating and closing of short /medium/long tenure rentals contracts

-assisted with all aspects of client services for holiday clientele.

SALES MANAGER & CUSTOMER CARE • LAB DESIGN • 2000 - 2013

I have worked closely with a very specialized team focusing on sourcing cutting edge installation concepts, furniture design and installations for both residential and commercial properties. Our target market was specifically urban individuals/professionals or businesses in the greater region of Milan, Italy.

LIBERO PROFESSIONISTA – CONSULTANT • 1998 - 2000

Assisting South African importers with shipments of Italian foods (pasta, olive oil, tinned tomatoes, mineral water etc) from Italy to South Africa. Liaising with exporters/suppliers and shipping companies, ensuring a seamless process is applied from doorstep to doorstep.

AMAZON • 02/2024 – CURRENT

Training in annotated datasets that will be used to train and improve Generative Artificial Intelligence models.

1998 -1999 • DESIGN SCHOOL OF MILAN •

Explored my love and passion for design and aesthetics by attending a renowned school of interior design studies, which complimented the scope of my employment with LAB Design (Milan) as Design and Installation Project Manager

1998 • NATIONAL AVIO SCHOOL (AVIATION ACADEMY)

Higher Diploma in aviation studies, Milan