Marco Taaibosch

Sales agent - FADT Coastal Line 2

(2025-11)

Monitoring Centre Shift Manager (Lead) / Coastal CID Hubs Manager / Coastal CCTV Manager - Fidelity-ADT Services Group

(2020-08 - 2025-05)

• Analyze data and report back to higher management
• Monitor and address staff performance (Performance Management)
• Manage Quality Assurance
• Oversee all activities of Supervisors and staff
• Client Complaint Liaison (Telephonically / Walk in clients)
• Training and development
• Lead team meetings
• Administration / Record keeping
• Initiating Disciplinary Hearings
• Representing employer at CCMA
• Drive / Implement organizational policies
• Manage Satellite Hub staff
• Manage client expectations / Resolve client queries / Liaise with internal, external clients
• Equipment management
• Integration of staff after new acquisitions
• Coordinate CCTV staff and resources
• Drafting of SOP's

Senior Certificate - Matric - St Andrews High School (2006)

FET Administration Management - Administration Management (2017)

FET Generic Management - Generic Management (2020)