Marketing & Customer Experience professional passionate about building brands and lasting customer relationships.
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I am a Marketing and Customer Experience professional with over 15 years of experience in brand management, customer loyalty programmes, account management, and business operations. Throughout my career, I have successfully developed and executed marketing strategies, managed national brand initiatives, and built strong relationships with clients, suppliers, and stakeholders.
I enjoy combining strategic thinking with hands-on execution and thrive in collaborative, fast-paced environments where I can contribute to business growth and deliver meaningful customer experiences. I am known for being adaptable, reliable, and proactive, with a passion for continuous learning and building brands that people genuinely connect with.
I am currently seeking opportunities where I can contribute my experience while continuing to grow professionally within a dynamic and forward-thinking organisation.
I like the last sentence because it says you're looking for opportunities without sounding unemployed or desperate. It positions you as someone choosing the right next step, not just looking for any job.
Marketing Manager | Loyalty Programme Manager
Citiq Prepaid | January 2022 – July 2025
Managed the company's marketing strategy, national brand presence, and the Citiq Installation Club (CIC) loyalty programme. Responsible for planning and executing marketing campaigns, managing marketing budgets, coordinating events and promotional activities, overseeing website content and updates, and building strong stakeholder relationships. Led customer engagement, retention, and acquisition initiatives while supporting cross-functional projects that strengthened brand awareness and customer loyalty.
Citiq Prepaid | April 2020 – December 2021
Managed national brand development and rebranding initiatives, ensuring brand consistency across all sales channels. Coordinated marketing collateral, supplier relationships, procurement processes, and branding requirements for internal teams and wholesalers while supporting the execution of strategic marketing initiatives.
Creative Brands | September 2015 – March 2020
Managed a portfolio of corporate clients, including Facebook Africa, Google, Kauai, and Citiq Prepaid. Coordinated branding, marketing, and promotional projects from concept through delivery while maintaining strong client relationships, overseeing project timelines, and ensuring high-quality service delivery.
Advanced International BTEC Diploma in Graphic Design & Print Production
2007 – 2008
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